View the details of our billing and cancellation policy.
All services provided by DATAYARD will be billed 20 days in advance of your account expiration date. Invoices will include applicable taxes. Automatic credit card payments will be posted one day prior to your account expiration date. Accounts will automatically renew at the end of the billing period unless you notify us in advance (or as required by any contract you may have signed).
Payments are due 30 days after the invoice date. Past due balances will be assessed an 18% APR finance charge ($20.00 minimum) or the maximum amount permitted by law or contract, whichever is lower. DATAYARD reserves the right to interrupt or terminate services at any time due to slow payment or non-payment of any balance on an account.
Billing disputes with DATAYARD may be sent to the billing department by e-mailing here. You may choose to contact the billing department by phone at 937-226-6896 between the hours of 8 am and 5 pm.
You may contact us by e-mail, by phone, or in writing to terminate your services. Termination of service does not nullify charges incurred prior to termination. The subscriber is obligated to pay any and all fees until the termination of the contract is finalized. Charges will not be prorated if you cancel your service during your billing period. You may elect to have your account closed at the end of the billing period.
For information about maintenance periods and planned service upgrades, please visit DATAYARD’s support log.