September 2017 Maintenance Window – 09/15/17 & 09/16/17

On Friday September 15 2017 and Saturday 16 2017, we will be performing maintenance on DataYard’s infrastructure. This will include performing updates to our internal server infrastructure and all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 3:00AM EST and will be completed by 9:00AM EST both days.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Enabling Your Spam Quarantine

By default, the DataYard Mail filter tags some messages and blocks others but has the capability to create a quarantine inbox where you can view and release messages deemed spam by the filter.  This isn’t enabled by default.  If you haven’t logged in to the Mail filter before, please read our article on creating a login and updating your settings, here.

Enabling the Quarantine

Enabling and configuring Quarantine will send some messages to your Quarantine Inbox on the Spam filter rather than tagging them or blocking them outright.  In order to enable Quarantine, go to the Spam Settings page.  Then un-check the Disable checkbox next to the Quarantine field.  Finally, adjust the Block and Quarantine sliders so that the Quarantine value is less than the Block value and click Save.

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You can also adjust how often Quarantine summaries are sent to you and where they are sent. Navigate to the Quarantine Settings page under the Preferences tab.  You can select Daily, Weekly or Never for your Quarantine email intervals.  You can also enter the email address that you would like the notifications to go to if you would like to send them somewhere else than your account.  Make sure to click Save if you make any changes.

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Once you’ve set up your score levels, you can manage your quarantine from the Quarantine Inbox.  Click the Quarantine Inbox tab and then the Quarantine Inbox option.  There you will find all messages that have been quarantined by the filter.  You have options to Deliver, Whitelist or Delete those messages, either individually or in bulk.

Bulk Email options

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Individual Email options

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Finally, you can click on any message to view the message and its associated details and release the message from there as well.

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That’s all there is to it.  If you have any problems, you can contact us any time at support@datayard.us or 937-226-6896 for assistance.

How to update your DataYard Mail Filter Settings

DataYard’s new and updated mail filter features improvements to both spam and virus filtering performance and the user interface.  This article explains how to create an account on DataYard’s Mail filter, update your password, add and remove entries from your whitelist and blocklist and adjust your spam filtering levels from the defaults.

Creating an account

Access the Mail filter login page at https://filter.datayard.us.  Enter your email address in the username field and click  “Create New Password”

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It will tell you that an account has been created and will have sent an email to you with your password.

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Now you can log in to the portal with your email address and password.

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Here is what you’ll see when you log in.  The page will default to the Quarantine Inbox that is disabled by default (you can enable it by following the instructions here).

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Changing Your password

Upon logging in, click on Preferences

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Then click Password

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Enter your old password and desired password as directed, then click Save Password.

 

Updating your whitelist/blocklist

Click Preferences, then Whitelist/Blocklist

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You will be presented with the following page.  To add an address to either list, click into the entry box in either list, then enter the address and click Add.  To remove an entry, click the trash can next to the entry you wish to remove.

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To remove an entry, click the trash can next to the entry you wish to remove.

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You can edit the list as a whole by clicking Bulk Edit on the list you wish to edit.

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Never edit the first line and put each entry on its own line, as shown below. Click Save once finished.

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Customizing your filter settings

Click on Preferences, then Spam Settings

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In order to change your settings from your Domain defaults, select No for Use Domain Defaults under the Spam Scoring section, then click Save.

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You’ll now be able to adjust the scoring levels for blocking, quarantine (see Enabling Your Spam Quarantine if you’d like to utilize the quarantine feature) and Tagging.  Adjust the sliders to your desired levels and click Save.  Higher numbers are less sensitive and lower numbers are more sensitive. For example, if you change the Block slider from the default level of 5 to 8, you will receive more messages.

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Getting Help

The new mail filter includes comprehensive help, if you need an explanation for a setting or section, simply click the “Help” link at the top right of every section header.

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You can also contact us any time at support@datayard.us or 937-226-6896 for assistance.