DataYard engineers are aware of widespread outages with major phone carriers that are preventing many of our customers, as well as DataYard, from being able to receive phone calls. While we work to restore phone connectivity, our support team is still available via email at [email protected] and via our customer support portal at https://helpdesk.datayard.us
We appreciate your patience and will post more updates as new information becomes available.
Throughout the week of January 7th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions. Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!
This weekend DataYard will be performing maintenance on our READY backup platform starting at approximately 8PM Friday evening. We anticipate this maintenance should last less than 24 hours, but could last up to 48 hours, during which time, backups and restores will be unavailable. Maintenance updates will be available on our Twitter feed (https://twitter.com/datayardtechops) during the maintenance window. If you have any questions or concerns, give us a call at 1-800-982-4539 or send us an email at [email protected].
By default, the DataYard Mail filter tags some messages and blocks others but has the capability to create a quarantine inbox where you can view and release messages deemed spam by the filter. This isn’t enabled by default. If you haven’t logged in to the Mail filter before, please read our article on creating a login and updating your settings, here.
Enabling the Quarantine
Enabling and configuring Quarantine will send some messages to your Quarantine Inbox on the Spam filter rather than tagging them or blocking them outright. In order to enable Quarantine, go to the Spam Settings page. Then un-check the Disable checkbox next to the Quarantine field. Finally, adjust the Block and Quarantine sliders so that the Quarantine value is less than the Block value and click Save.
You can also adjust how often Quarantine summaries are sent to you and where they are sent. Navigate to the Quarantine Settings page under the Preferences tab. You can select Daily, Weekly or Never for your Quarantine email intervals. You can also enter the email address that you would like the notifications to go to if you would like to send them somewhere else than your account. Make sure to click Save if you make any changes.
Once you’ve set up your score levels, you can manage your quarantine from the Quarantine Inbox. Click the Quarantine Inbox tab and then the Quarantine Inbox option. There you will find all messages that have been quarantined by the filter. You have options to Deliver, Whitelist or Delete those messages, either individually or in bulk.
Bulk Email options
Individual Email options
Finally, you can click on any message to view the message and its associated details and release the message from there as well.
That’s all there is to it. If you have any problems, you can contact us any time at [email protected] or 937-226-6896 for assistance.
DataYard’s new and updated mail filter features improvements to both spam and virus filtering performance and the user interface. This article explains how to create an account on DataYard’s Mail filter, update your password, add and remove entries from your whitelist and blocklist and adjust your spam filtering levels from the defaults.
Creating an account
Access the Mail filter login page at https://filter.datayard.us. Enter your email address in the username field and click “Create New Password”
It will tell you that an account has been created and will have sent an email to you with your password.
Now you can log in to the portal with your email address and password.
Here is what you’ll see when you log in. The page will default to the Quarantine Inbox that is disabled by default (you can enable it by following the instructions here).
Changing Your password
Upon logging in, click on Preferences
Then click Password
Enter your old password and desired password as directed, then click Save Password.
Updating your whitelist/blocklist
Click Preferences, then Whitelist/Blocklist
You will be presented with the following page. To add an address to either list, click into the entry box in either list, then enter the address and click Add. To remove an entry, click the trash can next to the entry you wish to remove.
To remove an entry, click the trash can next to the entry you wish to remove.
You can edit the list as a whole by clicking Bulk Edit on the list you wish to edit.
Never edit the first line and put each entry on its own line, as shown below. Click Save once finished.
Customizing your filter settings
Click on Preferences, then Spam Settings
In order to change your settings from your Domain defaults, select No for Use Domain Defaults under the Spam Scoring section, then click Save.
You’ll now be able to adjust the scoring levels for blocking, quarantine (see Enabling Your Spam Quarantine if you’d like to utilize the quarantine feature) and Tagging. Adjust the sliders to your desired levels and click Save. Higher numbers are less sensitive and lower numbers are more sensitive. For example, if you change the Block slider from the default level of 5 to 8, you will receive more messages.
Getting Help
The new mail filter includes comprehensive help, if you need an explanation for a setting or section, simply click the “Help” link at the top right of every section header.
You can also contact us any time at [email protected] or 937-226-6896 for assistance.
On Wednesday morning starting at 2:30 AM DataYard will be patching our corporate infrastructure, including shared services and maintenance should be completed by 6:00 AM. On Sunday August 20th 2017 at 2:30 AM we will be performing maintenance on DataYard’s customer’s managed server infrastructure and maintenance should be completed by 6:00 AM.
Both maintenance windows will include performing updates to our managed server infrastructure, working on internal projects, and performing out of band tasks that require reboots/shutdowns/service interruptions.
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!
On Saturday, May 13th 2017, we will be performing maintenance on DataYard’s server and network infrastructure. This will include performing updates to our managed server and network infrastructure, working on internal projects, and performing out of band tasks that require reboots/shutdowns/service interruptions. Maintenance will begin at 12:00AM EST and will be completed by 11:00AM EST.
DataYard’s network team will be upgrading a component of it’s Ethernet Express Metro infrastructure starting at 12:00AM. Only customers using DataYard’s Ethernet Express Metro service will be affected during this maintenance. We anticipate the maintenance to last 4-6 hours. During this time, your connectivity may be disrupted several times. We anticipate work associated with the upgrade to be completed before 6:00AM EST that morning. Customers directly affected by the Ethernet Express Metro maintenance will be notified individually.
Server infrastructure updates will commence at 3:00AM EST and are anticipated to complete by 11:00AM EST.
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!
Just a friendly reminder, we’re performing monthly maintenance on our server infrastructure this Saturday, 1/14/2016. We’ll be starting maintenance at 3 AM and should be completed by 10 AM.
Maintenance will include performing updates to our managed server infrastructure, working on internal projects, and performing out of band tasks that require reboots/shutdowns/service interruptions.
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!
Just a friendly reminder, we’re performing monthly maintenance on our server infrastructure this Saturday, 12/17/2016. We’ll be starting maintenance at 4 AM and should be completed by 10 AM.
Maintenance will include performing updates to our managed server infrastructure, working on internal projects, and performing out of band tasks that require reboots/shutdowns/service interruptions.
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!
Just a friendly reminder, we’re performing monthly maintenance on our server infrastructure this Saturday, 11/12/2016. We’ll be starting maintenance at 12 AM and should be completed by 10 AM.
Maintenance will include performing updates to our managed server infrastructure, working on internal projects, and performing out of band tasks that require reboots/shutdowns/service interruptions.
Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops & @datayard)!