August Maintenance week 2019

Throughout the week of August 12th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

July Maintenance week 2019

Throughout the week of July 8th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

June Maintenance week 2019

Throughout the week of June 10th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

May Maintenance week 2019

Throughout the week of May 13th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

April Maintenance week 2019

Throughout the week of April 8th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Data Center Network Maintenance 12/1

DataYard will be performing maintenance on our data center network on December 1st from 7:00AM EST to 1:00PM EST.  You may notice brief downtime to your service during this window.  We will work to minimize any downtime.

Affected services include VIP, VDC, hosted firewall, and Colocation.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

How can I get Data Center access for a new employe

How can I get Data Center access for a new employee?

What steps do I take to get a new employee access to the Data Center?

To request an access card for a new employee please, contact support.

Be sure to have the following information available:

  • Full Name of the new employee
  • Company
  • Job Title
  • Email Address
  • Business Phone
  • Mobile Number
  • Fax Number
  • Address
  • City
  • State
  • ZIP Code

Please note that the new employee must also provide picture ID when picking up the access card.

How can I get after hours assistance in the Data Center?

How can I get after hours assistance in the Data Center?

How to contact DataYard support staff for after-hours Data Center support.

Data Center employees are on site to assist you Monday – Friday 8am to 5pm.

If you are in need of assistance outside of our normal business hours, please contact support to schedule a time to have a Data Center administrator available for you.

If this is an emergency, please use the After Hours Support number provided to you.

How can I get a server in the Data Center power cycled?

How can I get a server in the Data Center power cycled?

Assistance with power cycling a server in DataYard’s Data Center.

If you have a server located inside DataYard’s Data Center and need this device power cycled, please contact support. We will work with you to resolve the issue quickly.

Please be sure to provide the following:

  • Cabinet Number
  • Identification of the server that needs power cycled (label ID, Brand/Model)

If you need after hours support please be sure to use the after-hours support number provided to you.

What are DataYard’s Data Center Standards?

What are DataYard’s Data Center Standards?

Standards that are enforced within the Data Center.

All customers’ entering DataYard’s Data Center must be aware of the following standards set and maintained by DataYard:

  1. The client may never modify or tamper with any equipment existing inside the data center(s) which is not listed in the Deployment Specifics table of the Agreement. Cabinet location, power deployment, and networking drops are prominently labeled as such.
  2. Devices must not be permitted to exhaust hot air into the cold aisle. For some devices, this may require mounting the device towards the rear of the cabinet and/or employing blanking panels in occupied units.
  3. Multiple devices may never be installed in a cabinet occupying the same cabinet units.
  4. Blanking panels must be employed to prevent airflow through unoccupied cabinet units.
  5. Physical access to the data center(s) must be limited as much as is possible.
  6. No food or drink is permitted in the data center(s) under any circumstance.
  7. All portable crash carts and tables must be returned to their place of origin when work has been completed.
  8. Server packaging, hardware, trash, etc. must not be left in the data center(s) when work has been completed.
  9. Additional hardware is not permitted to be permanently placed upon rack-mounted hardware.
  10. Cable management systems or other custom accessories are not permitted in shared cabinets.
  11. Network and power cables are permanently labeled on both ends by DataYard personnel, and these labels must not be removed or modified.
  12. Floor tiles may not be moved by the client for any reason.

If you need assistance please contact support.