May Maintenance week 2019

Throughout the week of May 13th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected] Remember to follow us on Twitter (@datayardtechops & @datayard)!

April Maintenance week 2019

Throughout the week of April 8th 2019, we will be performing maintenance on DataYard’s infrastructure and customer servers. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 2:00AM EST and will be completed by 8:00AM EST throughout various days this week. Making IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected] Remember to follow us on Twitter (@datayardtechops & @datayard)!

Data Center Network Maintenance 12/1

DataYard will be performing maintenance on our data center network on December 1st from 7:00AM EST to 1:00PM EST.  You may notice brief downtime to your service during this window.  We will work to minimize any downtime.

Affected services include VIP, VDC, hosted firewall, and Colocation.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or [email protected] Remember to follow us on Twitter (@datayardtechops & @datayard)!

How can I get Data Center access for a new employe

How can I get Data Center access for a new employee?

What steps do I take to get a new employee access to the Data Center?

To request an access card for a new employee please, contact support.

Be sure to have the following information available:

  • Full Name of the new employee
  • Company
  • Job Title
  • Email Address
  • Business Phone
  • Mobile Number
  • Fax Number
  • Address
  • City
  • State
  • ZIP Code

Please note that the new employee must also provide picture ID when picking up the access card.

How can I get after hours assistance in the Data Center?

How can I get after hours assistance in the Data Center?

How to contact DataYard support staff for after-hours Data Center support.

Data Center employees are on site to assist you Monday – Friday 8am to 5pm.

If you are in need of assistance outside of our normal business hours, please contact support to schedule a time to have a Data Center administrator available for you.

If this is an emergency, please use the After Hours Support number provided to you.

How can I get a server in the Data Center power cycled?

How can I get a server in the Data Center power cycled?

Assistance with power cycling a server in DataYard’s Data Center.

If you have a server located inside DataYard’s Data Center and need this device power cycled, please contact support. We will work with you to resolve the issue quickly.

Please be sure to provide the following:

  • Cabinet Number
  • Identification of the server that needs power cycled (label ID, Brand/Model)

If you need after hours support please be sure to use the after-hours support number provided to you.

What are DataYard’s Data Center Standards?

What are DataYard’s Data Center Standards?

Standards that are enforced within the Data Center.

All customers’ entering DataYard’s Data Center must be aware of the following standards set and maintained by DataYard:

  1. The client may never modify or tamper with any equipment existing inside the data center(s) which is not listed in the Deployment Specifics table of the Agreement. Cabinet location, power deployment, and networking drops are prominently labeled as such.
  2. Devices must not be permitted to exhaust hot air into the cold aisle. For some devices, this may require mounting the device towards the rear of the cabinet and/or employing blanking panels in occupied units.
  3. Multiple devices may never be installed in a cabinet occupying the same cabinet units.
  4. Blanking panels must be employed to prevent airflow through unoccupied cabinet units.
  5. Physical access to the data center(s) must be limited as much as is possible.
  6. No food or drink is permitted in the data center(s) under any circumstance.
  7. All portable crash carts and tables must be returned to their place of origin when work has been completed.
  8. Server packaging, hardware, trash, etc. must not be left in the data center(s) when work has been completed.
  9. Additional hardware is not permitted to be permanently placed upon rack-mounted hardware.
  10. Cable management systems or other custom accessories are not permitted in shared cabinets.
  11. Network and power cables are permanently labeled on both ends by DataYard personnel, and these labels must not be removed or modified.
  12. Floor tiles may not be moved by the client for any reason.

If you need assistance please contact support.

How do I use IIS Remote Management with Windows Fusion?

How do I use IIS Remote Management with Windows Fusion?

Walk-thorough that will assist with IIS remote management.

The Windows Fusion environment supports IIS 8.5 Manager for Remote Administration. With this software, you can connect to your website and perform common administrative tasks, including (but not limited to) the following:

  • Change default document precedence
  • Adjust file permissions
  • Create and implement custom error pages
  • Easily set and manage redirects
  • Manage MIME types
  • View and change ASP settings

The below information will guide you through the IIS 8.5 set-up process. Before you can follow along, you’ll have to first download and install IIS 8.5 Manager for Remote Administration. You can find the download at the following link: http://www.iis.net/download/iismanager. Once downloaded and installed, open the program. You should see something like this:

IIS1

Now, just click on the small icon of the world with a network cable plugging into it and choose Connect to a Site.

IIS2

A new window will appear, asking for your site connection details. The server name is the host name of the web server you are connecting to, and will be included with the administrative information provided to you by DataYard. The site name is your domain name that has been configured in our hosting environment (without the www).

IIS3

Once your information is entered, hit Next. You will then be prompted for your user name and password. The user name should be entered in this format:DATAYARD\site_name

For example: my site name is windowsfusion.donet.com, so my user name would be DATAYARD\windowsfusion.donet.com. Click Next after entering your information.

 

You will now be prompted to name your connection. You can name this however you wish, but you should stay away from naming it anything not identifiable, such as ‘My Website’.

IIS5

Now just click Finish, you will have successfully configured IIS 8.5 Manager for Remote Administration, and you should see an interface like the following:

IIS6

You are now capable of performing many administrative functions that you otherwise wouldn’t have the ability to do without direct server access or a Control Panel. Even then, Control Panel software typically bogs down the server and can cause performance issues, which you won’t experience with IIS.

If you’re new to IIS 8.5 and want to know how to perform specific tasks, the IIS Learning Center is the best place to look for detailed instructions, video walk-throughs, solutions to problems, etc. If you can’t find what you’re looking for, try browsing through their index page: http://www.iis.net/learn