Setting Expectations for Your IT Support

In today’s digital, data driven world, your IT department has never been more important. Digital security should be one of the top priorities of any modern business. After all, a data breach costs a company an average of $8.19 million.

Of course, an IT team handles much more than security. From setting up employees with company devices to upgrading software and hardware systems to simply keeping your systems running, your IT department is the heart of all things digital.

Because of this, you should carry very high expectations for your IT team, whether they’re in house or outsourced (or a combination). Third party IT companies can be a valuable asset, as they can typically provide more in-depth services at a much more affordable price.

But the wrong IT company can become a serious liability.

Here is What You Should Expect from a Third-Party IT Company

First and foremost, they need to actually offer the services you require. IT can cover a lot of area, and every company has different needs. Certain IT companies can be more niche than others. Check and see if they have familiarity with your systems as well, from server types to software that’s being used. 

There is expected to be a certain amount of discovery when it comes to onboarding a new IT company, but they should have an idea of what they’re getting into. 

The same goes for knowledge of your industries compliance needs and security standards. This is especially important for businesses that deal with NIST 800-171 and HIPAA compliance 

A lot of IT is also about thinking and planning ahead. That’s why it’s not enough for an IT provider to meet you where you’re at currently. Scalability is important to consider. As your business matures and grows, your IT needs grow with it. 

Your IT provider needs to be able to step up their service as required. 

Lastly, when IT emergencies arise, fast response time is critical. You need to make sure a company is easily reachable, effective at communicating what’s going on, and quick to act. While it can be difficult to know how quickly an IT company is going to respond until you’re actually working with them, you can watch for signs during your initial engagement with them. 

If details are being skipped over or replies are coming a day or two later, you may want to look elsewhere. 

At DataYard, We Aim to Exceed Expectations 

We believe that quality IT Support cannot exist without high-level customer service. We want you to know that you have our attention. We’re here to assist you, answer questions, explain uncertainties, and do everything we can to put you at ease. 

From the moment a client signs up, it’s our goal to not just maintain the status quo, but to improve your system so that you’re protected against the future.  After all, IT isn’t just about protecting against current threats and potential problems. It’s about staying ahead of them. 

We can cater our services to your needs. Whether you need a full external IT staff or another team to support your inhouse staff, we’ll integrate seamlessly with your company. And for those located near our data center in the Dayton, Ohio area, we make onsite visits as needed. 

With DataYard at your side, you can expect a level of IT support that exceeds your needs. 

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DataYard Network Maintenance 9/12

DataYard will be performing maintenance on our core internet infrastructure Thursday morning (9/12) at 12:00 AM to move connectivity back to our primary router now that we are fully recovered after last month’s outage. This will impact ethernet express, ethernet express metro, and regional ethernet services. Downtime is expected to be less than 15 minutes.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

DataYard Network Maintenance 8/8

DataYard will be moving up a part Saturday’s maintenance on our core internet infrastructure to tonight (8/8) at 10:00 PM for customer on a few services. Tonight’s change will impact ethernet express metro and regional ethernet services delivered via Centurylink. Downtime is expected to be less than 15 minutes.  This is being done to prevent any business hours interruptions to service due to hardware that is in a degraded state.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

DataYard Network Maintenance 8/10

DataYard will be performing maintenance on our core internet infrastructure Saturday morning (8/10) at 12:01 AM to replace suspect hardware. This will impact ethernet express, ethernet express metro, and regional ethernet services. Downtime is expected to be less than 15 minutes.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

 

DataYard Network Maintenance 7/18

Due to unforeseen scheduling conflicts, DataYard will be performing patching on its core internet infrastructure in order to address some performance and security concerns.  This will take place tomorrow morning (7/18) at 12:01 AM and any downtime should be kept under 15 minutes.  This maintenance will affect customer on our Ethernet Express, Ethernet Express Metro, and Regional Ethernet products.  Make IT Better!

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Data Center Network Maintenance 12/1

DataYard will be performing maintenance on our data center network on December 1st from 7:00AM EST to 1:00PM EST.  You may notice brief downtime to your service during this window.  We will work to minimize any downtime.

Affected services include VIP, VDC, hosted firewall, and Colocation.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Step –by-step Connecting to AnyConnect VPN

In your web browser enter VPN server URL (ex:  https://vpn.yourdomain.com)

Enter your AnyConnect Username and Password

Select Logon

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If Java is not detected Select OK

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Select the link Windows 7/Vista/64/XP

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Click the downloaded file at the bottom of the screen

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Select Run

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Select Next

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Select radio button for “I accept the terms in the License Agreement

Select Next

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Select Install

9 10

Select Finish

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Go to the Start button in the bottom left corner of your PC

12or  13

 

Select All Apps for Windows 10 or 8 or All Programs for Windows 7

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Select Cisco AnyConnect Mobility Client

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Enter VPN server URL (ex:  https://vpn.yourdomain.com)

Select Connect

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Enter AnyConnect Username and Password

Select OK

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 Congratulations you are connected!!!!!