Security
Built-In
24x7x365
Hands-On Support
Dedicated
Private Cloud Infrastructure
Level9 is a US-based web design and software development company with nearly 30 years of experience building secure, stable digital experiences for credit unions, community banks, and financial services organizations. Their clients are institutions where member trust, data security, and consistent uptime are non-negotiable.
Delivering that standard requires more than just good software; it requires a hosting infrastructure partner that is responsive, collaborative, and available when issues arise. Level9 needed a partner that could provide that foundation — reliably, securely, and with the responsiveness their clients expect.
The Objective
Find a private cloud hosting and management partner capable of powering Level9’s credit union client environments — with the hands-on involvement, high-security configuration, and responsiveness that other hosting providers hadn’t delivered.
The Challenge
Level9 had experience with major public cloud platforms and traditional private cloud hosting vendors. Both presented problems.
Public cloud providers like AWS or Azure frequently rolled out changes on the provider’s timeline, not Level9’s or their clients’ — requiring the team to adapt to platform shifts. Support requests to other cloud providers often disappeared into ticket queues with limited communication or visibility, leaving Level9 with little insight into status or resolution timeline. This was more of a hassle than worth the trouble for the team.
The result was that Level9 frequently found itself acting as an intermediary — fielding client concerns and routing them to a hosting provider that was not responsive. For a company whose reputation depends on the reliability and stability of the platforms they deliver to financial institutions, that position wasn’t sustainable. Level9 needed a hosting partner willing to stay involved and treat the relationship as exactly that, a partnership.
The Solution
DataYard worked with Level9 to understand what their client environments actually required before deploying anything. That conversation shaped the entire engagement — covering dedicated private cloud hosting, 24x7x365 management and monitoring, user experience checks, customizable configurations, and high-security requirements specific to financial services platforms.
The deployed solution included:
- A dedicated, Linux-based private cloud environment
- Next-generation firewall security policies
- Cloudflare Pro for content delivery and additional WAF protections
- 24x7x365 infrastructure management and monitoring by DataYard engineers
- Disaster recovery backups for easy restores
Beyond the technology, DataYard became a direct extension of the Level9 team. Engineers from both organizations work together to investigate issues, troubleshoot environments, and resolve problems quickly when they occur.
DataYard now serves as the infrastructure layer behind the web platforms Level9 delivers to its credit union clients — providing the hosting stability, security posture, and responsive support that financial institutions require.
Partnership Beyond Support.
“The DataYard team brought a positive attitude, strong communication, and a willingness to jump in and help whenever needed. It felt less like working with a vendor and more like working with a partner, which gave us confidence in recommending them to our credit union clients.”
Spencer Pryce
Owner, Level9
The Result
A growing number of credit union clients are now hosted in DataYard’s dedicated managed private cloud environment, built around the security, reliability, and operational requirements of financial services organizations.
Uptime has remained consistently strong. But the most significant improvement has been the support and troubleshooting experience. Rather than routing requests through lengthy ticket queues, Level9’s engineering team works directly with DataYard’s engineers to investigate and resolve issues — reducing response times and frustration for both Level9 and the clients they serve. The result has been improved operational efficiency for Level9 and a better overall experience for the credit unions they serve.
For Level9, the partnership means greater infrastructure control, stronger security protections, reliable management, predictable billing, and a hosting partner that responds when something needs attention.
For their credit union clients, that stability shows up where it matters: consistent uptime, a strong security posture, and a platform their members can depend on.
Real People Willing to Troubleshoot.
“The difference with DataYard has been the availability of real people who are willing to engage, troubleshoot, and work through issues alongside us and our clients. That level of personal, professional service has been invaluable.”
Spencer Pryce
Owner, Level9
READY TO TALK?
If your organization or your clients need a private cloud environment built around your operational, security, and performance requirements, DataYard can help.
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