Support | DataYard

Outlook 2010 starting in Safe Mode

If you are experiencing an issue with your Outlook 2010 starting in Safe Mode after running Windows Updates on or after 12/8/2015, here are the steps to resolve this problem.

Uninstall the KB3114409 Outlook 2010 update:

Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
Select the update KB3114409 to remove, right click, then click Uninstall. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation. (If you have an issue finding it in the list you can use the search in the top right of the screen)
Restart Computer.
Open Outlook 2010.

If you are asked if you would like to start in Safe Mode, select NO and delete the shortcut you launched Outlook from and add it back.

How can I configure Outlook 2013 to work with Connect Mail?

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.

Select the File tab

Then choose Info

Select Add Account

Choose Manual setup or additional server types and then Next.

Choose POP or IMAP and then Next.

FOR POP3:

You will then need to enter the following information for POP3:

Your Name: Your name as you wish it to appear
E-mail Address: This is your full email address or Alias
Account Type: POP3
Incoming mail server: pop3.donet.com
Outgoing mail server: smtp.donet.com
User Name: the username provided to you with your account information
Password: the password provided to you
Require logon using Secure Password Authentication (SPA): Should be unchecked

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

You will then go to the Advanced tab and enter your server port information

POP3:

Server Type: POP
Server Address: donet.com
Port: 995
Use the following type of encrypted connection: SSL
Authenticate using: Clear Text
Logon User Name: Your username
Outgoing Server Information
Server Address: smtp.donet.com
Port: 587
Use the following type of encrypted connection: TLS

Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

For IMAP

You will then need to enter the following information for IMAP:

Your Name: Your name as you wish it to appear
E-mail Address: This is your full email address
Account Type: IMAP
Incoming mail server: imap.donet.com
Outgoing mail server: smtp.donet.com
User Name: the username provided to you with your account information
Password: the password provided to you
Require logon using Secure Password Authentication (SPA): Should be unchecked

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

You will then go to the Advanced tab and enter your server port information

IMAP:

Server Type: IMAP
Server Address: donet.com
Port: 993
Use the following type of encrypted connection: SSL
Authenticate using: Clear Text
Logon User Name: Your username
Outgoing Server Information
Server Address: smtp.donet.com
Port: 587
Use the following type of encrypted connection: TLS

If you have any questions please contact DataYard Support.

Emergency Maintenance Window 7-14-2015

This evening, Tuesday July 14^th at 10PM EST, the DataYard Technical Operations Team will be performing emergency software updates on select Windows VIPs. These emergency updates are in response to a remote security vulnerability that Microsoft has announced (https://technet.microsoft.com/en-us/library/security/ms15-067.aspx). Patching the vulnerability quickly will help ensure the stability and security of your environment. Affected clients will receive notification via email that their systems will be updated.

If you have any questions regarding this maintenance please contact our technical support team at 1.800.982.4539 or [email protected]. Remember to follow us on Twitter (@datayardtechops) for the latest service and maintenance status updates at DataYard.

Should I use POP or IMAP?

POP and IMAP are just two different ways of receiving e-mails. They each have their own unique ways of handling mail.

POP

POP or “Post Office Protocol” is the most basic way to receive email. When the POP server receives an email it stores it on the server until you hit ‘send/receive’ in your mail program. When you hit the send/receive button your mail client checks the server for new messages and then requests any new messages be downloaded off our mail server and onto your computer. This removes your messages from our server and leaves your mail stored only on the local PC that you’ve downloaded it to.

IMAP

IMAP or “Internet Messaging Access Protocol” is just another way of receiving mail. It allows you to download your emails to your local computer and automatically leaves a copy of these messages on the server. IMAP will allow messages from the server to be available for download from multiple devices. For example, if you delete a message from your Outlook client inbox it will then show as deleted (with a line through it) in your inbox until you permanently remove it and not be downloaded by another device after that.

The downside to IMAP is that it’s a bit slower due to messages being re-downloaded each time you access your inbox, but, you are not taking up storage space on your devices as the messages are not being downloaded only stored on the server.

Now, to decide which one is right for you… A few questions you might want to ask yourself are:

Do I need to sync my mail with multiple devices?
Do I need to keep a backup copy of my e-mail messages?
Do I always have a network connection available when I need to see my messages?
Do I need redundancy for my e-mail?
Am I limited by storage space because I am using a portable device, such as a smart phone, to check my mail?

If you have answered ‘yes’ to most of these questions you are likely better off using IMAP protocol.

How can I contact DataYard support staff?

The DataYard support staff is dedicated to your service. Please let us know how we can help you by reaching out to us. There are three ways to contact DataYard support staff:

Call the DataYard support department at 937-226-6896. We are available Monday through Friday, 8 am to 5 pm Eastern US time.
You can email a request 24 hours a day to [email protected]. This will automatically generate a new support ticket in our system. The DataYard team will review and complete your request as soon as possible.
You can send a request through the contact page on our website, which can be found at https://www.datayard.us/contact/. This, too, will automatically generate a new support ticket in our system. The DataYard team will review and complete your request as soon as possible.

How can I reset my e-mail password using Connect Exchange?

Changing the password for you e-mail account with Connect Exchange is very simple.

First, log into your email account using the web portal at https://connect.datayardworks.com/owa

After you have logged in you will choose the ‘settings’ icon in the top right hand corner of the screen and choose ‘change password’

This will open the password reset screen where you will enter your current email password, followed by your new password twice.

How can I reset the password for my E-mail account?

DataYard does not keep passwords stored in plain text for security reasons so we are unable to retrieve current passwords. Passwords can be reset by our support staff as needed.

If you have a password that you would like to use please make sure that you provide it to us and that it abides by the following minimum password requirements:

Passwords must be at least 6 characters in length and include a minimum of 1 numeral or special character (examples: %$&^&*)
Passwords can NOT contain the username. Example if your username is [email protected] the word ‘test’ cannot be part of your password.

If you have a Hosted Exchange account with us, you can log into your account through the web interface and change your password: https://cluster01.exchange.datayardworks.com/owa

Outlook 2007 will not store Connect Exchange account password.

For Outlook 2007 users; you must be running Outlook 2007 SP3 or no fix will resolve this issue. Once you have installed the necessary patches the issue should be resolved. If this does not fix the issue, please verify that the ‘Logon Network’ security is set to ‘Password Authentication (NTLM)

This setting can be found in tools>accounts>account settings>advanced settings.

How do I configure my iPhone to work with Connect mail?

Configuring your smartphone to receive your DataYard email uses the same settings as you would use to configure any other mail client. The setup varies slightly by device release date, but will always need the same set of information to work correctly.

iPhone Configuration

From your home screen choose settings

From the settings screen select mail, contacts and calendars

Then Add Mail Account

The account type will be “Other”

The settings needed for a POP account:

Incoming mail server: pop3.donet.com

Outgoing mail server: smtp.donet.com

Outgoing server authentication: enabled/password or use same settings as incoming mail server

Outgoing server port number: 587 (default is 25)

Incoming server port number: 110

Use SSL: off/unchecked

Email address: this is the full email address that you wish people to see

User: the username provided to you by Donet

Pass: only you have this information, Donet does not keep passwords for security reasons.

Mail Settings for using IMAP accounts:

Incoming mail server: IMAP.donet.com (or pop3.donet.com) they both point to the same server.

Outgoing mail server: smtp.donet.com

Outgoing server authentication: enabled/password or use same settings as incoming mail server

Outgoing server port number: 587 (default is 25)

Incoming server port number: 143

Use SSL: off/unchecked

Email address: this is the full email address that you wish people to see

User: the username provided to you by DataYard

Pass: only you have this information, DataYard does not keep passwords for security reasons.

How can I configure Outlook to work with Connect Exchange

Adding a Connect Exchange e-mail account to your Outlook mail client is very simple. All you will need is the username and password provide to you by DataYard staff and these easy to follow steps.

Select the File tab

outlook10Setup1