Outlook 2010 starting in Safe Mode

If you are experiencing an issue with your Outlook 2010 starting in Safe Mode after running Windows Updates on or after 12/8/2015, here are the steps to resolve this problem. Uninstall the KB3114409 Outlook 2010 update: Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, […]

How can I configure Outlook 2013 to work with Connect Mail?

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.   Select the File tab Then choose Info Select Add Account   Choose Manual setup or additional server types and then Next.   […]

Emergency Maintenance Window 7-14-2015

This evening, Tuesday July 14th at 10PM EST, the DataYard Technical Operations Team will be performing emergency software updates on select Windows VIPs.  These emergency updates are in response to a remote security vulnerability that Microsoft has announced (https://technet.microsoft.com/en-us/library/security/ms15-067.aspx).   Patching the vulnerability quickly will help ensure the stability and security of your environment.  Affected clients will receive […]

Should I use POP or IMAP?

Should I use POP or IMAP? POP and IMAP are just two different ways of receiving e-mails. They each have their own unique  ways of handling mail. POP POP or “Post Office Protocol” is the most basic way to receive email. When the POP server receives an email it stores it on the server until […]

How can I contact DataYard support staff?

How can I contact DataYard support staff? The DataYard support staff is dedicated to your service. Please let us know how we can help you by reaching out to us. There are three ways to contact DataYard support staff: Call the DataYard support department at 937-226-6896. We are available Monday through Friday, 8 am to […]

How can I reset my e-mail password using Connect Exchange?

Changing the password for you e-mail account with Connect Exchange is very simple.  First, log into your email account using the web portal at https://connect.datayardworks.com/owa After you have logged in you will choose the ‘settings’ icon in the top right hand corner of the screen and choose ‘change password’ This will open the password reset […]

How can I reset the password for my E-mail account?

DataYard does not keep passwords stored in plain text for security reasons so we are unable to retrieve current passwords. Passwords can be reset by our support staff as needed. If you have a password that you would like to use please make sure that you provide it to us and that it abides by […]

Outlook 2007 will not store Connect Exchange account password.

For Outlook 2007 users; you must be running Outlook 2007 SP3 or no fix will resolve this issue. Once you have installed the necessary patches the issue should be resolved. If this does not fix the issue, please verify that the ‘Logon Network’ security is set to ‘Password Authentication (NTLM) This setting can be found […]

How do I configure my iPhone to work with Connect mail?

Configuring your smartphone to receive your DataYard email uses the same settings as you would use to configure any other mail client. The setup varies slightly by device release date, but will always need the same set of information to work correctly. iPhone Configuration From your home screen choose settings From the settings screen select […]

How can I configure Outlook to work with Connect Exchange

Adding a Connect Exchange e-mail account to your Outlook mail client is very simple. All you will need is the username and password provide to you by DataYard staff and these easy to follow steps. Select the File tab Then choose Info And select Add Account at the top Choose E-mail account and enter the […]