Should I use POP or IMAP?

Should I use POP or IMAP?

POP and IMAP are just two different ways of receiving e-mails. They each have their own unique  ways of handling mail.

POP

POP or “Post Office Protocol” is the most basic way to receive email. When the POP server receives an email it stores it on the server until you hit ‘send/receive’ in your mail program. When you hit the send/receive button your mail client checks the server for new messages and then requests any new messages be downloaded off our mail server and onto your computer.  This removes your messages from our server and leaves your mail stored only on the local PC that you’ve downloaded it to.

IMAP

IMAP or “Internet Messaging Access Protocol” is just another way of receiving mail. It allows you to download your emails to your local computer and automatically leaves a copy of these messages on the server.  IMAP will allow messages from the server to be available for download from multiple devices. For example, if you delete a message from your Outlook client inbox it will then show as deleted (with a line through it) in your inbox until you permanently remove it and not be downloaded by another device after that.

The downside to IMAP is that it’s a bit slower due to messages being re-downloaded each time you access your inbox, but, you are not taking up storage space on your devices as the messages are not being downloaded only stored on the server.

 

Now, to decide which one is right for you…  A few questions you might want to ask yourself are:

  1. Do I need to sync my mail with multiple devices?
  2. Do I need to keep a backup copy of my e-mail messages?
  3. Do I always have a network connection available when I need to see my messages?
  4. Do I need redundancy for my e-mail?
  5. Am I limited by storage space because I am using a portable device, such as a smart phone, to check my mail?

If you have answered ‘yes’ to most of these questions you are likely better off using IMAP protocol.

How can I contact DataYard support staff?

How can I contact DataYard support staff?

The DataYard support staff is dedicated to your service. Please let us know how we can help you by reaching out to us. There are three ways to contact DataYard support staff:

  1. Call the DataYard support department at 937-226-6896. We are available Monday through Friday, 8 am to 5 pm Eastern US time.
  2. You can email a request 24 hours a day to support@datayard.us.  This will automatically generate a new support ticket in our system. The DataYard team will review and complete your request as soon as possible.
  3. You can send a request through the contact page on our website, which can be found at https://www.datayard.us/contact/. This, too, will automatically generate a new support ticket in our system. The DataYard team will review and complete your request as soon as possible.

DataYard support staff

How can I reset my e-mail password using Connect Exchange?

Changing the password for you e-mail account with Connect Exchange is very simple. 

First, log into your email account using the web portal at https://connect.datayardworks.com/owa

After you have logged in you will choose the ‘settings’ icon in the top right hand corner of the screen and choose ‘change password’

Excahnge_PW1

This will open the password reset screen where you will enter your current email password, followed by your new password twice.

Excahnge_PW2

How can I reset the password for my E-mail account?

DataYard does not keep passwords stored in plain text for security reasons so we are unable to retrieve current passwords. Passwords can be reset by our support staff as needed.

If you have a password that you would like to use please make sure that you provide it to us and that it abides by the following minimum password requirements:

  • Passwords must be at least 6 characters in length and include a minimum of 1 numeral or special character (examples: %$&^&*)
  • Passwords can NOT contain the username. Example if your username is test@donet.com the word ‘test’ cannot be part of your password.

 

If you have a Hosted Exchange account with us, you can log into your account through the web interface and change your password: https://cluster01.exchange.datayardworks.com/owa

Outlook 2007 will not store Connect Exchange account password.

For Outlook 2007 users; you must be running Outlook 2007 SP3 or no fix will resolve this issue. Once you have installed the necessary patches the issue should be resolved. If this does not fix the issue, please verify that the ‘Logon Network’ security is set to ‘Password Authentication (NTLM)

This setting can be found in tools>accounts>account settings>advanced settings.

How do I configure my iPhone to work with Connect mail?

Configuring your smartphone to receive your DataYard email uses the same settings as you would use to configure any other mail client. The setup varies slightly by device release date, but will always need the same set of information to work correctly.

iPhone Configuration

From your home screen choose settings

From the settings screen select mail, contacts and calendars

Then Add Mail Account

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The account type will be “Other

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The settings needed for a POP account:

Incoming mail server:  pop3.donet.com

Outgoing mail server:  smtp.donet.com

Outgoing server authentication:  enabled/password or use same settings as incoming mail server

Outgoing server port number:  587 (default is 25)

Incoming server port number:  110

Use SSL: off/unchecked

Email address: this is the full email address that you wish people to see

User:  the username provided to you by Donet

Pass:  only you have this information, Donet does not keep passwords for security reasons.

 

Mail Settings for using IMAP accounts:

Incoming mail server:  IMAP.donet.com (or pop3.donet.com) they both point to the same server.

Outgoing mail server:  smtp.donet.com

Outgoing server authentication:  enabled/password or use same settings as incoming mail server

Outgoing server port number:  587 (default is 25)

Incoming server port number:  143

Use SSL: off/unchecked

Email address: this is the full email address that you wish people to see

User:  the username provided to you by DataYard

Pass:  only you have this information, DataYard does not keep passwords for security reasons.

 

 

 

How can I configure Outlook to work with Connect Exchange

Adding a Connect Exchange e-mail account to your Outlook mail client is very simple. All you will need is the username and password provide to you by DataYard staff and these easy to follow steps.

Select the File tab

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Then choose Info

And select Add Account at the top

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Choose E-mail account and enter the username and password provided to you by DataYard

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Then selest Next and you will get a popup to allow the server settings for the account

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Check the Checkbox

Select Allow

You will get another popup to confirm the password to access the server.

Re-enter password and Check the Check box for Remember my credentials

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Click OK and you should see a screen confirming the successful creation of the account

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Discontinuing Control Panel Access

Discontinuing Control Panel Access

DataYard systems team will be discontinuing access to two hosting control panels as of 1/31/14.

discontinuedEverything that has a beginning has an end… and we are sorry to inform you that we will no longer be offering two hosting control panels in https://controlpanel.donet.com:8443/ and https://controlpanel2.donet.com:8443/.

You may be asking yourself “Why this? Why now? How will we survive? Where are my car keys?”

We are doing this to address security concerns and to reduce costs of our legacy shared hosting platforms.

We can’t help with the car keys, but we can help with any of your needs for sites and mailboxes hosted on these platforms.

Please don’t hesitate to call us at 937-226-6896 or emailing support@datayard.us. We will make sure that what you need done gets done.

What attachments are blocked by DataYard’s Email filtering?

What attachments are blocked by DataYard’s Email filtering?

A complete list of attachment types that are not allowed through DataYard’s email services.

You should never accept or download any type of file from an unknown source. To help stop the recent increase in malicious files being received via DataYard email accounts, we have implemented new policies regarding the sending and receiving of certain executable files.

If someone attempts to send an email with one of these attachment types, they will receive a non-deliverable message letting them know that we do not accept these types of attachments for security reasons. The message will not be delivered to you.

The list of files that will NOT be accepted are as follows:

  • .ade – MS Access Compiled Database and Code
  • .adp – MS Access Data
  • .bat – Batch
  • .chm – Microsoft Help Document
  • .cmd – Microsoft Batch
  • .com – MS-DOS Executable
  • .cpl – Windows Control Panel Configuration
  • .exe – Win32 Executable
  • .hta – HTML Executable
  • .ins – Windows Internet Settings
  • .isp – IIS Settings
  • .jse – Javascript Encoded Script
  • .lib – Static Library
  • .mde – MS Access Compiled Database and Code
  • .msc – MMC Console Snap-in Control
  • .msi – Windows Installer Package
  • .msp – Windows Installer Patch
  • .mst – Windows Installer Transform
  • .reg – Windows Registery Key
  • .pif – Program Information
  • .ps1 – Powershell Script
  • .psm1 – Powershell Module
  • .psd1 – Powershell Hash Table
  • .scr – Windows Screensaver
  • .sct – Foxpro Compiled Query
  • .shb – Windows Document Shortcut
  • .sys – Windows System
  • .vb – VBScript
  • .vbe – VBScript Encoded Script
  • .vbs – VBScript Script
  • .vxd – Windows Virtual Device Driver
  • .wsc – Windows Script Component
  • .wsf – Windows Script
  • .wsh – Windows Script Host
  • .ws – Windows Script File
  • .msh – Microsoft Shell
  • .lnk – Windows Shortcut File
  • .inf – Information or Setup File

 

As always, if you ever have any questions or concerns please contact our support department Monday-Friday 8am-5pm.

How can I connect to my DataYard VPN tunnel?

How can I connect to my DataYard VPN tunnel?

If you have services provided to you by DataYard that allow you connect via VPN, this walk through will take you through the setup of your VPN client.

We recommend Shewsoft VPN Access Manager, which can be downloaded from their website: https://www.shrew.net/download/vpn.

VPN1

 

Once you have downloaded the client, you will first need to import the .pcf or .vpn file provided to you.

You will do this by going to File, Import and then browse your computer for the file.

VPN2

Once you have the file imported, you should see it in your main screen.

VPN3

Now just click the file and choose ‘connect’

You should now be prompted for your username and password, this was provided to you by DataYard Staff.

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