Widespread Phone Outage, 9/27/2021

DataYard engineers are aware of widespread outages with major phone carriers that are preventing many of our customers, as well as DataYard, from being able to receive phone calls. While we work to restore phone connectivity, our support team is still available via email at support@datayard.us and via our customer support portal at https://helpdesk.datayard.us

We appreciate your patience and will post more updates as new information becomes available.

MS Exchange Critical Security Threat – We’ve Got Your Back!

You may have heard rumblings across the Internet of a giant Microsoft Exchange vulnerability that raised its ugly head this week.  On Tuesday evening, Microsoft announced the existence of four critical zero-day security vulnerabilities affecting all current versions of Microsoft Exchange Server.  That’s the same time we stepped up to make sure that all DataYard and our clients’ servers were patched and secured as soon as possible.

Starting at 2AM on Wednesday morning, our engineers began installing the needed upgrades and patches to all DataYard managed Microsoft Exchange servers .  The Exchange infrastructures in question were quickly updated and rebooted, after which point DataYard engineers took a deeper dive to determine if there were any lingering threats.

In many cases across the globe this security vulnerability had already been exploited in an attempt to open a backdoor to critical and private data – our customers were no exception.  DataYard engineers discovered malicious web shells which had been remotely uploaded by nefarious bots in the final days of February 2021. While a malicious shell was indeed uploaded on these systems to provide access to a bad actor in the future, there is no evidence to suggest that the shell was ever accessed or utilized after the initial automated upload.

As of 2PM on Thursday (3/4/21), DataYard had completed the following for all of our managed VIP clients:

  • Determined if the VIP was vulnerable to the exploit in question
  • Updated OS when applicable
  • Installed critical security patches
  • Reboot and test
  • Removed all malicious files remotely updated by third parties
  • Investigated all system logs to ensure no malicious files were executed:
    • Network traffic logs
    • System events logs
    • Exchange application logs
    • Remote login records

At this point, the team at DataYard is confident to give all of our managed Exchange VIP systems a thumbs-up and a clean bill of health.  We appreciated the trust and confidence that all of our client partners have in DataYard – we are happy to have helped to avoid this nasty security breach and potential data compromise.  Please let us know if you have any questions or requests to help make IT better.

Have a fantastic weekend,
The DataYard Team

[RESOLVED] Global Internet Outage, 8/30/2020

[8/30/2020 @ 11:35AM] It appears that CenturyLink, one of our upstream providers, has implemented a fix, and traffic around the world — including Internet traffic to/from DataYard — is starting to return to normal. Our team noticed things starting to improve around 10:19AM this morning, but we wanted to make sure that everything had truly stabilized before posting an update here.

[8/30/2020 @ 08:31AM] DataYard engineers are aware of a global Internet outage this morning that is affecting many of our customers. The outage is not with DataYard’s services or data center but, because of the nature of the problem and how the internet works, the outage elsewhere is interrupting much of the internet traffic around the world. Our team is currently doing as much as they are able to manually route traffic to other upstream providers to circumvent the outage and restore connectivity to our data center.

We appreciate your patience and will post more updates as new information becomes available.

Building an IT Support Partnership

Many in-house IT teams find themselves overworked as emergencies and critical responsibilities take precedence over updates, strategy, monitoring, etc. That’s why so many businesses can benefit from a partnership with a third-party IT company.

Continue reading

DataYard Tools | How to Change Your Password

DataYard is continuously striving to make IT better and today we’re launching the new and improve Connect Mail Password change module. Below you will find a link to launch this tool, but you can also find access to the Change Your Password Tool on the “My DataYard” page. Otherwise please check out the video below on how to utilize this tool.

 

 

If you still have questions feel free to reach out to our technical support team at 937-226-6896.

April Maintenance Window 04/13 & 04/14

On April 13th & 14th of 2018, we will be performing maintenance on DataYard’s customer infrastructure. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 3:00AM EST and will be completed by 9:00AM EST.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

New and improved Connect Mail

We’d like to thank you DONet & DataYard mail users alike. We’ve spent the last several months bringing you a whole new revamped Connect Mail experience. These upgrades will not require any of our customers to make any changes to their mail clients.

One of the biggest changes you will notice right away is that we’ve changed our webmail platform. We’ve integrated many of our previously separated services into one single pane of glass. Within the new webmail, you will now be able to set forwarders, auto responders, and even create filters to filter your mail. We feel this new experience will be much more user intuitive and stream lined.

When you login to the new webmail, you should see all of your mail, folders and settings. This includes all of your signatures, identities, contacts and contact groups.

Screen Shot 2018-03-10 at 8.45.06 AM

The new settings will have some similar features you should be accustomed to using, but you will also notice some new links. On the left hand side you will notice a mobile sync tab which can be used to now synchronize your webmail/mail calendar to your phone, along with all of your contacts.

Screen Shot 2018-03-10 at 8.45.28 AM

You will also notice these three tabs next to your folder structure. These are the new locations for you to forward your mail, setup auto responders, and filter incoming messages. No longer will you need to use your my.donet.com to make these changes.

Screen Shot 2018-03-10 at 8.45.37 AM

Screen Shot 2018-03-10 at 8.45.45 AM

Screen Shot 2018-03-10 at 8.47.55 AM

 

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Enabling Your Spam Quarantine

By default, the DataYard Mail filter tags some messages and blocks others but has the capability to create a quarantine inbox where you can view and release messages deemed spam by the filter.  This isn’t enabled by default.  If you haven’t logged in to the Mail filter before, please read our article on creating a login and updating your settings, here.

Enabling the Quarantine

Enabling and configuring Quarantine will send some messages to your Quarantine Inbox on the Spam filter rather than tagging them or blocking them outright.  In order to enable Quarantine, go to the Spam Settings page.  Then un-check the Disable checkbox next to the Quarantine field.  Finally, adjust the Block and Quarantine sliders so that the Quarantine value is less than the Block value and click Save.

Spam_Walkthrough_16

You can also adjust how often Quarantine summaries are sent to you and where they are sent. Navigate to the Quarantine Settings page under the Preferences tab.  You can select Daily, Weekly or Never for your Quarantine email intervals.  You can also enter the email address that you would like the notifications to go to if you would like to send them somewhere else than your account.  Make sure to click Save if you make any changes.

Spam_Walkthrough_17

Once you’ve set up your score levels, you can manage your quarantine from the Quarantine Inbox.  Click the Quarantine Inbox tab and then the Quarantine Inbox option.  There you will find all messages that have been quarantined by the filter.  You have options to Deliver, Whitelist or Delete those messages, either individually or in bulk.

Bulk Email options

Quarantine_Bulk

Individual Email options

Quarantine_Individual

Finally, you can click on any message to view the message and its associated details and release the message from there as well.

quarantine_message_detail

That’s all there is to it.  If you have any problems, you can contact us any time at support@datayard.us or 937-226-6896 for assistance.

Outlook 2016 IMAP not synching Inbox

Outlook 2016 IMAP not synching Inbox

Symptoms:

Outlook 2016 is only pulling emails from subfolders. Inbox is empty.

Solution 1:

In Mail, in the Navigation Pane, right-click the top folder for your IMAP account.

1

Click IMAP Folders…

2

Click Query.

3

Click a folder, and then click Unsubscribe.

5

Click a folder, and then click Subscribe.

6

Click Apply

Click OK

If this solution doesn’t work for you try the following.

Solution 2:

Check if the path to your Inbox is set in your Outlook 2016 settings.
To set the root folder path for your IMAP account:

File-> Account Settings-> Account Settings…

7

Double click on your IMAP account.

9

Select More Settings…

10

Select Advanced Tab

11

Option: Root folder path

Setting this to “Inbox” will do the trick.

12

Click OK and close all of the opened dialog boxes.

 

 

 

Step –by-step Connecting to AnyConnect VPN

In your web browser enter VPN server URL (ex:  https://vpn.yourdomain.com)

Enter your AnyConnect Username and Password

Select Logon

1

If Java is not detected Select OK

2

3

Select the link Windows 7/Vista/64/XP

4

Click the downloaded file at the bottom of the screen

5

Select Run

6

Select Next

7

Select radio button for “I accept the terms in the License Agreement

Select Next

8

Select Install

9 10

Select Finish

11

 

Go to the Start button in the bottom left corner of your PC

12or  13

 

Select All Apps for Windows 10 or 8 or All Programs for Windows 7

14

Select Cisco AnyConnect Mobility Client

15

Enter VPN server URL (ex:  https://vpn.yourdomain.com)

Select Connect

16

Enter AnyConnect Username and Password

Select OK

17

 Congratulations you are connected!!!!!