DataYard Tools | How to Change Your Password

DataYard is continuously striving to make IT better and today we’re launching the new and improve Connect Mail Password change module. Below you will find a link to launch this tool, but you can also find access to the Change Your Password Tool on the “My DataYard” page. Otherwise please check out the video below on how to utilize this tool.

 

 

If you still have questions feel free to reach out to our technical support team at 937-226-6896.

April Maintenance Window 04/13 & 04/14

On April 13th & 14th of 2018, we will be performing maintenance on DataYard’s customer infrastructure. This will include performing updates to all managed server infrastructure, including tasks that require reboots/shutdowns/service interruptions.  Maintenance will begin at 3:00AM EST and will be completed by 9:00AM EST.

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

New and improved Connect Mail

We’d like to thank you DONet & DataYard mail users alike. We’ve spent the last several months bringing you a whole new revamped Connect Mail experience. These upgrades will not require any of our customers to make any changes to their mail clients.

One of the biggest changes you will notice right away is that we’ve changed our webmail platform. We’ve integrated many of our previously separated services into one single pane of glass. Within the new webmail, you will now be able to set forwarders, auto responders, and even create filters to filter your mail. We feel this new experience will be much more user intuitive and stream lined.

When you login to the new webmail, you should see all of your mail, folders and settings. This includes all of your signatures, identities, contacts and contact groups.

Screen Shot 2018-03-10 at 8.45.06 AM

The new settings will have some similar features you should be accustomed to using, but you will also notice some new links. On the left hand side you will notice a mobile sync tab which can be used to now synchronize your webmail/mail calendar to your phone, along with all of your contacts.

Screen Shot 2018-03-10 at 8.45.28 AM

You will also notice these three tabs next to your folder structure. These are the new locations for you to forward your mail, setup auto responders, and filter incoming messages. No longer will you need to use your my.donet.com to make these changes.

Screen Shot 2018-03-10 at 8.45.37 AM

Screen Shot 2018-03-10 at 8.45.45 AM

Screen Shot 2018-03-10 at 8.47.55 AM

 

Let us know if you have any questions, concerns, or just want to chat: 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops & @datayard)!

Enabling Your Spam Quarantine

By default, the DataYard Mail filter tags some messages and blocks others but has the capability to create a quarantine inbox where you can view and release messages deemed spam by the filter.  This isn’t enabled by default.  If you haven’t logged in to the Mail filter before, please read our article on creating a login and updating your settings, here.

Enabling the Quarantine

Enabling and configuring Quarantine will send some messages to your Quarantine Inbox on the Spam filter rather than tagging them or blocking them outright.  In order to enable Quarantine, go to the Spam Settings page.  Then un-check the Disable checkbox next to the Quarantine field.  Finally, adjust the Block and Quarantine sliders so that the Quarantine value is less than the Block value and click Save.

Spam_Walkthrough_16

You can also adjust how often Quarantine summaries are sent to you and where they are sent. Navigate to the Quarantine Settings page under the Preferences tab.  You can select Daily, Weekly or Never for your Quarantine email intervals.  You can also enter the email address that you would like the notifications to go to if you would like to send them somewhere else than your account.  Make sure to click Save if you make any changes.

Spam_Walkthrough_17

Once you’ve set up your score levels, you can manage your quarantine from the Quarantine Inbox.  Click the Quarantine Inbox tab and then the Quarantine Inbox option.  There you will find all messages that have been quarantined by the filter.  You have options to Deliver, Whitelist or Delete those messages, either individually or in bulk.

Bulk Email options

Quarantine_Bulk

Individual Email options

Quarantine_Individual

Finally, you can click on any message to view the message and its associated details and release the message from there as well.

quarantine_message_detail

That’s all there is to it.  If you have any problems, you can contact us any time at support@datayard.us or 937-226-6896 for assistance.

Outlook 2016 IMAP not synching Inbox

Outlook 2016 IMAP not synching Inbox

Symptoms:

Outlook 2016 is only pulling emails from subfolders. Inbox is empty.

Solution 1:

In Mail, in the Navigation Pane, right-click the top folder for your IMAP account.

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Click IMAP Folders…

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Click Query.

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Click a folder, and then click Unsubscribe.

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Click a folder, and then click Subscribe.

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Click Apply

Click OK

If this solution doesn’t work for you try the following.

Solution 2:

Check if the path to your Inbox is set in your Outlook 2016 settings.
To set the root folder path for your IMAP account:

File-> Account Settings-> Account Settings…

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Double click on your IMAP account.

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Select More Settings…

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Select Advanced Tab

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Option: Root folder path

Setting this to “Inbox” will do the trick.

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Click OK and close all of the opened dialog boxes.

 

 

 

Step –by-step Connecting to AnyConnect VPN

In your web browser enter VPN server URL (ex:  https://vpn.yourdomain.com)

Enter your AnyConnect Username and Password

Select Logon

1

If Java is not detected Select OK

2

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Select the link Windows 7/Vista/64/XP

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Click the downloaded file at the bottom of the screen

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Select Run

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Select Next

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Select radio button for “I accept the terms in the License Agreement

Select Next

8

Select Install

9 10

Select Finish

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Go to the Start button in the bottom left corner of your PC

12or  13

 

Select All Apps for Windows 10 or 8 or All Programs for Windows 7

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Select Cisco AnyConnect Mobility Client

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Enter VPN server URL (ex:  https://vpn.yourdomain.com)

Select Connect

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Enter AnyConnect Username and Password

Select OK

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 Congratulations you are connected!!!!!

Outlook 2010 starting in Safe Mode

If you are experiencing an issue with your Outlook 2010 starting in Safe Mode after running Windows Updates on or after 12/8/2015, here are the steps to resolve this problem.

Uninstall the KB3114409 Outlook 2010 update:

  1. Open Installed Updates by clicking the Start button Picture of the Start button Outlook 2010 fix, clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
  2. Select the update KB3114409 to remove, right click, then click Uninstall. Administrator permission required for Outlook 2010 fix If you’re prompted for an administrator password or confirmation, type the password or provide confirmation. (If you have an issue finding it in the list you can use the search in the top right of the screen)
  3. Restart Computer.
  4. Open Outlook 2010.

If you are asked if you would like to start in Safe Mode, select NO and delete the shortcut you launched Outlook from and add it back.

 

How can I configure Outlook 2013 to work with Connect Mail?

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.

 

Select the File tab

outlook2013_1

Then choose Info

Select Add Account

outlook2013_2

 

Choose Manual setup or additional server types and then Next.

outlook2013_3

 

Choose POP or IMAP and then Next.

outlook2013_4

 

FOR POP3:

You will then need to enter the following information for POP3:

  • Your Name: Your name as you wish it to appear
  • E-mail Address: This is your full email address or Alias
  • Account Type: POP3
  • Incoming mail server: pop3.donet.com
  • Outgoing mail server: smtp.donet.com
  • User Name: the username provided to you with your account information
  • Password: the password provided to you
  • Require logon using Secure Password Authentication (SPA): Should be unchecked

outlook2013_5

 

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

outlook2013_6

 

You will then go to the Advanced tab and enter your server port information

POP3:

  • Server Type: POP
  • Server Address: donet.com
  • Port: 995
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

outlook2013_7

Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

 

For IMAP

You will then need to enter the following information for IMAP:

  • Your Name: Your name as you wish it to appear
  • E-mail Address: This is your full email address
  • Account Type: IMAP
  • Incoming mail server: imap.donet.com
  • Outgoing mail server: smtp.donet.com
  • User Name: the username provided to you with your account information
  • Password: the password provided to you
  • Require logon using Secure Password Authentication (SPA): Should be unchecked

outlook2013_8

 

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

outlook2013_6

 

You will then go to the Advanced tab and enter your server port information

IMAP:

  • Server Type: IMAP
  • Server Address: donet.com
  • Port: 993
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

outlook2013_9

 

Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

If you have any questions please contact DataYard Support.

Emergency Maintenance Window 7-14-2015

This evening, Tuesday July 14th at 10PM EST, the DataYard Technical Operations Team will be performing emergency software updates on select Windows VIPs.  These emergency updates are in response to a remote security vulnerability that Microsoft has announced (https://technet.microsoft.com/en-us/library/security/ms15-067.aspx).   Patching the vulnerability quickly will help ensure the stability and security of your environment.  Affected clients will receive notification via email that their systems will be updated.

If you have any questions regarding this maintenance please contact our technical support team at 1.800.982.4539 or support@datayard.us. Remember to follow us on Twitter (@datayardtechops) for the latest service and maintenance status updates at DataYard.

Should I use POP or IMAP?

Should I use POP or IMAP?

POP and IMAP are just two different ways of receiving e-mails. They each have their own unique  ways of handling mail.

POP

POP or “Post Office Protocol” is the most basic way to receive email. When the POP server receives an email it stores it on the server until you hit ‘send/receive’ in your mail program. When you hit the send/receive button your mail client checks the server for new messages and then requests any new messages be downloaded off our mail server and onto your computer.  This removes your messages from our server and leaves your mail stored only on the local PC that you’ve downloaded it to.

IMAP

IMAP or “Internet Messaging Access Protocol” is just another way of receiving mail. It allows you to download your emails to your local computer and automatically leaves a copy of these messages on the server.  IMAP will allow messages from the server to be available for download from multiple devices. For example, if you delete a message from your Outlook client inbox it will then show as deleted (with a line through it) in your inbox until you permanently remove it and not be downloaded by another device after that.

The downside to IMAP is that it’s a bit slower due to messages being re-downloaded each time you access your inbox, but, you are not taking up storage space on your devices as the messages are not being downloaded only stored on the server.

 

Now, to decide which one is right for you…  A few questions you might want to ask yourself are:

  1. Do I need to sync my mail with multiple devices?
  2. Do I need to keep a backup copy of my e-mail messages?
  3. Do I always have a network connection available when I need to see my messages?
  4. Do I need redundancy for my e-mail?
  5. Am I limited by storage space because I am using a portable device, such as a smart phone, to check my mail?

If you have answered ‘yes’ to most of these questions you are likely better off using IMAP protocol.