What are the Mail Settings for my DataYard Account?

What are the Mail Settings for my DataYard Account?

How to configure any mail client with your DataYard e-mail.

If you are setting up Outlook: Outlook 2013/2016Outlook 2010 or Outlook 2007
If you are setting up Mozilla Thunderbird: Mozilla Thunderbird
If you are setting up Mac Mail: Mac Mail 10.8
If you are setting up an iPhone: iPhone 4, 4S, 5, 5C, 5S, or 6 (any)
If you are setting up an Android phone:  Android

If you are setting up any device that is not listed above the following settings should be all you need to get your e-mail working. Please note that actual setup will vary by device and version.

The settings needed for a POP account are as follows:

Email address: this is your full e-mail address
Username:  the username provided to you by DataYard
Password:  your e-mail password
Incoming mail server:  pop3.donet.com
Outgoing mail server:  smtp.donet.com
Outgoing server authentication:  enabled/password or use same settings as incoming mail server
Incoming server port number:  995
Use the following type of encrypted connection: SSL
Outgoing server port number:  587
Use the following type of encrypted connection: TLS

 

Mail Settings for using IMAP accounts are as follows:

Email address: this is your full e-mail address
Username:  the username provided to you by DataYard
Password:  your e-mail password
Incoming mail server:  imap.donet.com (or pop3.donet.com) they both point to the same server.
Outgoing mail server:  smtp.donet.com
Outgoing server authentication:  enabled/password or use same settings as incoming mail server
Incoming server port number:  993
Use the following type of encrypted connection: SSL
Outgoing server port number:  587
Use the following type of encrypted connection: TLS

 

How can I test my Ethernet Express connection to see if it’s up?

How can I test my Ethernet Express connection to see if it’s up?

Please, do not reboot any managed devices on site. If you think your service is down or degraded, the quickest resolution would be to contact DataYard technical support.

Here are some recommended ways to confirm connectivity to the internet. This information would also be helpful to have ready for our technical support team when calling in:

  • Check multiple web sites (like facebook.com and google.com).

If any other sites come up correctly, the site you originally tried may be having trouble.

  • Check another workstation/device on the network for the ability to browse.

If they can browse, the trouble may be isolated to your workstation.

  • Ping a known public host address (run: ping www.yahoo.com and confirm a “Reply from” response).

If you get a good “Reply from” (shown below), there may be something wrong with browsing (possibly proxy or firewall).

testConnection1

  • Ping a known public IP address (run: ping 98.139.183.24 and confirm a “Reply from” response).

If this works (meaning your Ethernet Express connection is working), you may have something wrong with your DNS

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  • Check your internal switch and/or firewall devices for proper lights (power and traffic).

If those devices look like they have power and are taking traffic, you should contact DataYard support.

How can I manage my Windows Fusion site using Core FTP?

How can I manage my Windows Fusion site using Core FTP?

How to install and use coreFTP to manage your Windows Fusion website.

Along with IIS 7 Manager and WebMatrix, Windows Fusion also offers FTP capabilities. Below you will find information on how to connect and manage content with Core FTP.

If you do not already have a copy of Core FTP, it can be downloaded here http://www.coreftp.com/download.html

Once installed, open it up. You should see something like this:

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The folders on the left are the folders on your local machine.

Now, click on File followed by Connect.

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This will open up the Site Manager window. Click on New Site.

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A new, unnamed site should have been added to the list on the left side. You should now name your site and fill in your FTP connection information.  Try to avoid naming it “my website” or anything like that to avoid confusion (especially if you manage multiple sites). For this example, my site’s name is ‘windowsfusion.donet.com’ so that’s what I named my site within Core FTP. Here’s what the completed FTP connection looks like:

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Another great thing about Windows Fusion is that, if you want to use an encrypted connection, you can! To enable this feature in Core FTP, select “Auth TLS” from the Connection drop-down menu.

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After clicking Connect, you will be connected to the web server, and the directories belonging to your user name will appear on the right side of Core FTP (your local desktop will be on the left).

The /php directory is where the PHP configuration (php.ini file) is stored, the /www directory is where you will upload your site content, and the rest of the directories can be ignored unless otherwise instructed.

For additional documentation, FAQs, tutorials, etc., please visit the Core FTP website.

If you have any questions or concerns please contact DataYard support.

How can I restore my files from my server or VIP with Ready backup?

How can I restore my files from my server or VIP with Ready backup?

Restoring files from Ready Backup using the Ready client installed on your server.

You will need to have the following information available, which was provided to you in your Welcome Letter.

Web Portal URL: https://ready.datayardworks.com

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Username: username@/clients/domain
Client Path: /clients/domain/servername
Password: The password provided to you

You will first use the above information to log into the Avamar portal at https://ready.datayardworks.com

Once logged in you will see the following on your home screen:

Calendar

This calendar shows you all of the available dates that have restore points for your files.

For example, this calendar shows the following dates have available restores: September 16th, September 23rd, September 24th, September 25th, September 26th, and September 27th.

restoreFromReadyServer2

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This will vary from server to server, so don’t worry if yours does not look exactly as the one shown.

As you select a backup by sequence number below you will see the corresponding directories that are available for backup from that backup. Once you see the backup showing the drive you wish to restore from you will select that drive.

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After selecting the drive, you will then see a list of all files that are available for download

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Selecting the blue arrow icon will download this file to your local PC.

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From there you can restore the files to the appropriate directories needed to replace lost data.

Please Note the following

  • If you are trying to restore a file or directory that is larger than 1GB you will be unable to do so using this service. If you are unable to restore the file yourself, please contact DataYard support.
  • Downloading the file from this service does not automatically restore the file; you are only downloading it to your local PC and still must upload the file where necessary.

How can I configure Mozilla Thunderbird to work with Connect Mail?

How can I configure Mozilla Thunderbird to work with Connect Mail?

How to configure Mozilla Thunderbird to download your DataYard email.

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.

From the main screen after download, choose the option Create a New Account.

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A new screen will pop up, you will enter:

Your Name: As you wish people to see it
Your E-mail Address: Your Full e-mail address
Password: The password provided to you

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Once your information is entered, hit continue. This will start an automatic process that attempts to configure your mail client for you. Once it has completed, you will want to choose the option Manual Config.

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You will need to make sure on this screen that your settings match your chosen account type

POP3:

  • Incoming Server Information
  • Server Type: POP
  • Server Address: donet.com
  • Port: 995
  • SSL: Auto-detect
  • Authenticate: Auto-detect
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • SSL: Auto-detect
  • Requires Authentication: Checked

OR

IMAP

  • Incoming Server Information
  • Server Type: IMAP
  • Server Address: imap.donet.com
  • Port: 993
  • Authenticate: Auto-detect
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • SSL: Auto-detect

You will then want to select the button for test or re-test

Then hit Create Account. This will take you directly back to the main screen with no successful completion notification.

You can verify that the account is created by looking at the menu on the left hand side of the screen, you will see your email address listed

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tbSetup7

 

How can I manage my Windows Fusion site using Filezilla FTP?

How can I manage my Windows Fusion site using Filezilla FTP?

Along with IIS 7 Manager and WebMatrix, Windows Fusion also offers FTP capabilities. Below you will find information on how to connect and manage content with Filezilla.

If you do not already have a copy of FileZilla, it can be downloaded at http://filezilla-project.org/download.php/

Once installed, open it up. It will look like this:

uploadFilezillaFTP1

Now, click on File followed by Site Manager.

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This will open up the Site Manager window. Click on New Site.

uploadFilezillaFTP3

A new, unnamed site should have been added to the list on the left side underneath My Sites. You should now name your site. Try to avoid naming it “my website” or anything like that to avoid confusion (especially if you manage multiple sites). For this example, my site’s name is windowsfusion.donet.com, so that’s what I named my site within FileZilla

uploadFilezillaFTP4

Now, you need to fill in the connection information.

You should have received this information from DataYard after signing up for Windows Fusion hosting, but if you lose that information, you forget it, you need to change it, etc., just give us a call. We will reset the information and send it to you.

Using my own login information along with the rest of the FTP information, here is what my FileZilla connection looks like for my site, windowsfusion.donet.com:

uploadFilezillaFTP5

Another great thing about Windows Fusion is that, if you want to use an encrypted connection, you can! To enable this feature in FileZilla, select “Require explicit FTP over TLS” from the “Encryption” drop-down menu.

uploadFilezillaFTP6

After clicking Connect, you will be connected to the web server, and the directories belonging to your user name will appear on the right side of FileZilla (your local desktop will be on the left).

The /php directory is where the PHP configuration (php.ini file) is stored, the /www directory is where you will upload your site content, and the rest of the directories can be ignored unless otherwise instructed.

For additional documentation, FAQs, tutorials, etc., please visit Filezilla’s website.

How can I use Microsoft Expressions Web with your Fusion Website?

How can I use Microsoft Expressions Web with your Fusion Website?

If you do not have a copy of Microsoft Expressions Web, it can be purchased through Microsoft.

Expressions Web is a web development program by Microsoft. This software is very different from other basic FTP programs, but it also has FTP capabilities. This comes in handy because you can edit your site in Expressions and then upload your changes to the server. There’s quite a bit to this program, so for the sake of brevity I will only be providing instructions on how to publish via FTP or FTPS. If you’re looking for Expressions Web help in general, please see the Microsoft website.

First, you’ll have to be in a position to edit your site. In Expressions you have to open the site from the File menu. Click File, select Open, type your website address (including http://) and click Open.

webExpressions

This opens the site in Expressions, at which point you can make whatever changes you wanted to make, and then you will save the website in Expression’s site directory. After making your changes, click File followed by Save. Name the site whatever you’d like and then click “Save.”

webExpressions2

Now that the changes are saved to your local computer, you just need to publish the changes to your website. To do this, click on the Site menu on the top toolbar, and then click Publishing.

webExpressions3

 

The first time you publish, you will be presented with the option to add a publishing destination. Click the link that looks like the one below in Expressions to do this.

webexpressions5

This will open up the connection settings, which is where you will enter your FTP information. Here’s what my connection looks like for my Windows Fusion site windowsfusion.donet.com:

webExpressions4

Once you’ve finish adding the publishing destination, all you have left to do is publish.

FTP Information

  • Host: The Windows Fusion FTP host is currently cluster02.webhost.donet.com, though this is subject to change, or vary from customer to customer. Please refer to your Windows Fusion Welcome letter to make sure, and if you cannot find it just contact us for help. If for some reason you cannot connect to that host name, it’s possible you’re having local DNS issues, so try using the IP address instead: 72.9.40.53
  • User name: Your Windows Fusion FTP user name will be in this format:  [site name]@windows.donet.com. For example, if my site name is ‘windowsfusion.com,’ then my user name will be com@windows.donet.com
  • Password: DONet does not store customer passwords in plain text, so we are unable to retrieve any lost or forgotten passwords. If you can’t remember your password, please refer to your Windows Fusion welcome letter. If you still can’t find it, please call us at 937-226-6896 so that we can verify your identity and work with you to get your password changed.
  • Port: 21
  • Connection Type: FTP or FTPS (also known as “FTP over SSL”)

How can I check my E-mail without a Mail Client?

How can I check my E-mail without a Mail Client?

DataYard offers webmail, which can be used by any DataYard customers to check your DataYard e-mail from the internet.

To check your mail anywhere an internet connection is available:

  • Open your web browser
  • Type in the address bar ‘webmail.donet.com’

webmail1

  • Then you will enter your DataYard Username:

If you have your own domain this may not be the same as your e-mail address, if you are unable to log in, please contact DataYard support to verify your username

  • Enter your Password: Your DataYard provided password

webmail2

How can I configure Outlook 2010 to work with Connect Mail?

How can I configure Outlook 2010 to work with Connect Mail?

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.

Select the File tab

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Then choose Info

Select Account Settings

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And then select New

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Choose E-mail account and then Next.

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This will bring you to the Auto Account Setup page where you will choose the option to Manually Configure Server Settings or Additional Server Types.

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Select Next and choose the option for Internet E-mail.

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Then select Next again.

You will then need to enter the following information:

  • Your Name: Your name as you wish it to appear
  • E-mail Address: This is your full email address
  • Account Type: POP3 or IMAP depending on your preference
  • Incoming mail server: pop3.donet.com for POP accounts or imap.donet.com for IMAP accounts
  • Outgoing mail server: smtp.donet.com
  • User Name: the username provided to you with your account information
  • Password: the password provided to you
  • Require logon using Secure Password Authentication (SPA): Should be unchecked

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You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

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You will then go to the Advanced tab and enter your server port information

 

POP3:

  • Server Type: POP
  • Server Address: donet.com
  • Port: 995
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

OR

IMAP:

  • Server Type: IMAP
  • Server Address: donet.com
  • Port: 993
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

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Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

If you have any questions please contact DataYard Support.

How do I backup my Outlook 2010 client?

How do I backup my Outlook 2010 client?

Keeping backups is one of the most important things you can do to ensure you don’t lose emails that are saved in your mail program and important contact information.

Outlook stores all of your emails in a file called a PST File; making regular backups of this file is highly recommended.

From the main screen choose File and then Account Settings

In the Account Settings screen, select the Data Files tab at the top of your screen. Then choose the account you are backing up (if there is more than one).

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This will open up the directory that contains your data file. You should see something that looks like this:

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Now, WITHOUT closing this window you want to switch back to your open outlook program and close it by going to File>Exit.

Once Outlook is closed, right-click on the data file and hit copy.

In this same window, you will right-click and choose new>folder. You can name this folder anything you wish, backups is easily identifiable.

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Once you have created this folder you will double click the folder icon to enter the folder and paste your file by right-clicking and then choosing paste.

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Once you have pasted the file, it will show in the folder, like this:

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You now have successfully made a copy of your email data! If for some reason you were to lose your email, you will be able to restore from this data file.

If you have any questions please contact DataYard support.