Outlook 2016 IMAP not synching Inbox
Symptoms:
Outlook 2016 is only pulling emails from subfolders. Inbox is empty.
Solution 1:
In Mail, in the Navigation Pane, right-click the top folder for your IMAP account.
Click IMAP Folders…
Click Query.
Click a folder, and then click Unsubscribe.
Click a folder, and then click Subscribe.
Click Apply
Click OK
If this solution doesn’t work for you try the following.
Solution 2:
Check if the path to your Inbox is set in your Outlook 2016 settings.
To set the root folder path for your IMAP account:
File-> Account Settings-> Account Settings…
Double click on your IMAP account.
Select More Settings…
Select Advanced Tab
Option: Root folder path
Setting this to “Inbox” will do the trick.
Click OK and close all of the opened dialog boxes.
