How can I get Data Center access for a new employe

How can I get Data Center access for a new employee?

What steps do I take to get a new employee access to the Data Center?

To request an access card for a new employee please, contact support.

Be sure to have the following information available:

Full Name of the new employee
Company
Job Title
Email Address
Business Phone
Mobile Number
Fax Number
Address
City
State
ZIP Code

Please note that the new employee must also provide picture ID when picking up the access card.

How can I get after hours assistance in the Data Center?

How to contact DataYard support staff for after-hours Data Center support.

Data Center employees are on site to assist you Monday – Friday 8am to 5pm.

If you are in need of assistance outside of our normal business hours, please contact support to schedule a time to have a Data Center administrator available for you.

If this is an emergency, please use the After Hours Support number provided to you.

How can I get a server in the Data Center power cycled?

Assistance with power cycling a server in DataYard’s Data Center.

If you have a server located inside DataYard’s Data Center and need this device power cycled, please contact support. We will work with you to resolve the issue quickly.

Please be sure to provide the following:

Cabinet Number
Identification of the server that needs power cycled (label ID, Brand/Model)

If you need after hours support please be sure to use the after-hours support number provided to you.

What are DataYard’s Data Center Standards?

Standards that are enforced within the Data Center.

All customers’ entering DataYard’s Data Center must be aware of the following standards set and maintained by DataYard:

The client may never modify or tamper with any equipment existing inside the data center(s) which is not listed in the Deployment Specifics table of the Agreement. Cabinet location, power deployment, and networking drops are prominently labeled as such.
Devices must not be permitted to exhaust hot air into the cold aisle. For some devices, this may require mounting the device towards the rear of the cabinet and/or employing blanking panels in occupied units.
Multiple devices may never be installed in a cabinet occupying the same cabinet units.
Blanking panels must be employed to prevent airflow through unoccupied cabinet units.
Physical access to the data center(s) must be limited as much as is possible.
No food or drink is permitted in the data center(s) under any circumstance.
All portable crash carts and tables must be returned to their place of origin when work has been completed.
Server packaging, hardware, trash, etc. must not be left in the data center(s) when work has been completed.
Additional hardware is not permitted to be permanently placed upon rack-mounted hardware.
Cable management systems or other custom accessories are not permitted in shared cabinets.
Network and power cables are permanently labeled on both ends by DataYard personnel, and these labels must not be removed or modified.
Floor tiles may not be moved by the client for any reason.

If you need assistance please contact support.

I need to make changes to my Firewall Configuration, who can help me?

How to contact support to assist with configuration changes on your firewall.

DataYard offers both Hosted Firewall services and Managed Firewall services. If this is a part of your contract, you can call our support line, and a technician will assist you in these changes.

If you have a firewall that is not under a management agreement with us, we may still be able to assist you. The changes would be billable at our current consulting rates.

Please contact support for further assistance.

How do I use IIS Remote Management with Windows Fusion?

Walk-thorough that will assist with IIS remote management.

The Windows Fusion environment supports IIS 8.5 Manager for Remote Administration. With this software, you can connect to your website and perform common administrative tasks, including (but not limited to) the following:

Change default document precedence
Adjust file permissions
Create and implement custom error pages
Easily set and manage redirects
Manage MIME types
View and change ASP settings

The below information will guide you through the IIS 8.5 set-up process. Before you can follow along, you’ll have to first download and install IIS 8.5 Manager for Remote Administration. You can find the download at the following link: http://www.iis.net/download/iismanager. Once downloaded and installed, open the program. You should see something like this:

Now, just click on the small icon of the world with a network cable plugging into it and choose Connect to a Site.

A new window will appear, asking for your site connection details. The server name is the host name of the web server you are connecting to, and will be included with the administrative information provided to you by DataYard. The site name is your domain name that has been configured in our hosting environment (without the www).

Once your information is entered, hit Next. You will then be prompted for your user name and password. The user name should be entered in this format:DATAYARD\site_name

For example: my site name is windowsfusion.donet.com, so my user name would be DATAYARD\windowsfusion.donet.com. Click Next after entering your information.

You will now be prompted to name your connection. You can name this however you wish, but you should stay away from naming it anything not identifiable, such as ‘My Website’.

Now just click Finish, you will have successfully configured IIS 8.5 Manager for Remote Administration, and you should see an interface like the following:

You are now capable of performing many administrative functions that you otherwise wouldn’t have the ability to do without direct server access or a Control Panel. Even then, Control Panel software typically bogs down the server and can cause performance issues, which you won’t experience with IIS.

If you’re new to IIS 8.5 and want to know how to perform specific tasks, the IIS Learning Center is the best place to look for detailed instructions, video walk-throughs, solutions to problems, etc. If you can’t find what you’re looking for, try browsing through their index page: http://www.iis.net/learn

My service appears to be running slowly today, what can I check?

Assistance in checking your network performance.

Please, do not reboot any managed devices on site. If you think your service is down or degraded, contact DataYard technical support staff for the quickest resolution.

All Ethernet Express customers are provided a log in to access their usage graphs. If you do not have this information you can contact support and we can reset this information for you.

You can access these graphs at http://cacti.donet.com/ anytime for real-time statistics on your usage now and in the past 24 hours, past week, past month, and past year.

Some recommended ways to check your network performance:

Run a speed test using DataYard’s Speed Test http://speedtest.datayard.us/.

If speeds look normal (closely matching your installed speed), there may be trouble at your application or remote site.

How do I manage DNS for my domain?

Shows you how to add, modify, and delete DNS records for your domain hosted at DataYard.

To manage the DNS for your domain you will need the following:

Your own domain
Username/password for domain management provided to you by DataYard

First, log into the DNS Editor located at https://my.donet.com/tools/dnsed/index.php with your username and password.

You will first see a screen that lists all the domains you have access to manage. Choose the one you wish to change and then click Edit DNS

Once logged in, you will see the following:

Edit Mail Records: These are the MX records associated with your account. Add or change the MX record and then select Add Record
Edit Address Records: Address records are used to connect your domain name with the IP address of your website. Add or change the Address record and then select Add Record
Edit CNAME Records: A CNAME record is used to specify that a domain name is an alias of another domain name. Add or change the CNAME record and then select Add Record.

If you have any questions or need assistance with DNS changes please, contact support

How can I add additional Disk Space to my VIP instance?

If you are in need of additional Disk Space in your VIP instance you can contact DataYard Sales at 937-226-6896 or email [email protected] for a price quote.

The initial amount of disk space allotted to a new VIP instance is 10GB. Increases are made in 10GB increments, and there is no maximum allowance.

Please be sure to include how much Disk Space you would like to increase to and your company information.

How Can I Add Additional RAM to my VDC Virtual Instance?

Assistance with adding additional RAM to your VDC.

If you are in need of additional RAM in your VDC virtual instance, you can contact DataYard Sales at 937-226-6896 or e-mail [email protected] for a price quote.

Please be sure to include how much RAM you would like add, the total RAM to which this upgrade should bring you, and your company information.