How can I get Data Center access for a new employe
How can I get Data Center access for a new employee? What steps do I take to get a new employee access to the Data Center? To request an access card for a new employee please, contact support. Be sure to have the following information available: Full Name of the new employee Company Job Title […]
How can I get after hours assistance in the Data Center?
How can I get after hours assistance in the Data Center? How to contact DataYard support staff for after-hours Data Center support. Data Center employees are on site to assist you Monday – Friday 8am to 5pm. If you are in need of assistance outside of our normal business hours, please contact support to schedule […]
How can I get a server in the Data Center power cycled?
How can I get a server in the Data Center power cycled? Assistance with power cycling a server in DataYard’s Data Center. If you have a server located inside DataYard’s Data Center and need this device power cycled, please contact support. We will work with you to resolve the issue quickly. Please be sure to […]
What are DataYard’s Data Center Standards?
What are DataYard’s Data Center Standards? Standards that are enforced within the Data Center. All customers’ entering DataYard’s Data Center must be aware of the following standards set and maintained by DataYard: The client may never modify or tamper with any equipment existing inside the data center(s) which is not listed in the Deployment Specifics […]
I need to make changes to my Firewall Configuration, who can help me?
I need to make changes to my Firewall Configuration, who can help me? How to contact support to assist with configuration changes on your firewall. DataYard offers both Hosted Firewall services and Managed Firewall services. If this is a part of your contract, you can call our support line, and a technician will assist you […]
How do I use IIS Remote Management with Windows Fusion?
How do I use IIS Remote Management with Windows Fusion? Walk-thorough that will assist with IIS remote management. The Windows Fusion environment supports IIS 8.5 Manager for Remote Administration. With this software, you can connect to your website and perform common administrative tasks, including (but not limited to) the following: Change default document precedence Adjust […]
My service appears to be running slowly today, what can I check?
My service appears to be running slowly today, what can I check? Assistance in checking your network performance. Please, do not reboot any managed devices on site. If you think your service is down or degraded, contact DataYard technical support staff for the quickest resolution. All Ethernet Express customers are provided a log in to […]
How do I manage DNS for my domain?
How do I manage DNS for my domain? Shows you how to add, modify, and delete DNS records for your domain hosted at DataYard. To manage the DNS for your domain you will need the following: Your own domain Username/password for domain management provided to you by DataYard First, log into the DNS Editor located […]
How can I add additional Disk Space to my VIP instance?
How can I add additional Disk Space to my VIP instance? If you are in need of additional Disk Space in your VIP instance you can contact DataYard Sales at 937-226-6896 or email [email protected] for a price quote. The initial amount of disk space allotted to a new VIP instance is 10GB. Increases are made […]
How Can I Add Additional RAM to my VDC Virtual Instance?
How Can I Add Additional RAM to my VDC Virtual Instance? Assistance with adding additional RAM to your VDC. If you are in need of additional RAM in your VDC virtual instance, you can contact DataYard Sales at 937-226-6896 or e-mail [email protected] for a price quote. Please be sure to include how much RAM you […]