How do I configure my Android phone to work with Connect mail?

Follow the guide below to set up POP/IMAP email on an Android device.

Step 1: Go to “Apps“.
Step 2: Go to “Email”.
Step 3: Click on the Menu” button.
Step 4: Go to “Settings“.
Step 5: Click on “+ Add An Account“. (You may have to select Add New Account again depending on you phone app)
Step 6: Enter your full email address and password for the email account.

android setup

Step 7: After hitting “Manual Setup” you will select the desired protocol.

android account type

Step 8: Enter in our mail server information. For POP/IMAP server enter pop3.donet.com or imap.donet.com and for username enter your username given to you by DataYard. Example “carri.test”. If the password field is not filled in, re-enter it again.  Select Port 995 for inbound POP. Select Port 993 for inbound IMAP port. 

android incoming_pop                                                          android incoming_imap

Step 9: Enter in our mail server information. For the host SMTP server enter smtp.donet.com and for username enter your username supplied by DataYard.  If the password field is not filled in, re-enter it again. Select Port 587 for outbound server.

android outgoing

 

Step 10: Select “Next”.  Proceed to the following steps on screen.  These setting are your personal preferences.

 

Outlook 2016 IMAP not synching Inbox

Outlook 2016 IMAP not synching Inbox

Symptoms:

Outlook 2016 is only pulling emails from subfolders. Inbox is empty.

Solution 1:

In Mail, in the Navigation Pane, right-click the top folder for your IMAP account.

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Click IMAP Folders…

2

Click Query.

3

Click a folder, and then click Unsubscribe.

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Click a folder, and then click Subscribe.

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Click Apply

Click OK

If this solution doesn’t work for you try the following.

Solution 2:

Check if the path to your Inbox is set in your Outlook 2016 settings.
To set the root folder path for your IMAP account:

File-> Account Settings-> Account Settings…

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Double click on your IMAP account.

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Select More Settings…

10

Select Advanced Tab

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Option: Root folder path

Setting this to “Inbox” will do the trick.

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Click OK and close all of the opened dialog boxes.

 

 

 

Client Spotlight – Mikesell’s Project Overview

DataYard is proud to announce our latest partnership with the Mikesell’s Snack Food Company – the oldest potato chip company in the United States! Since 1910, Mikesell’s has been manufacturing and shipping delicious treats from right here in Dayton to the surrounding tri-state. DataYard and Mikesell’s were introduced via mutual partners and Technology First relationships, and we began discussing a full-scale technology redesign and refresh in May of this year.

Mikesell’s had an interesting predicament, albeit not out of the ordinary – recent restructuring of the internal technical team had brought with it a change in long-term vision and strategy. Mikesell’s new CIO, Steve Hangen, wanted to shift the focus of the internal technical resources away from supporting local servers and towards supporting internal processes. However that didn’t remove the reality that there were multiple (and fairly critical) line of business applications running internally on antiquated hardware. Pair that with an Internet bandwidth bottleneck and an outdated DR strategy, and the risk to business continuity was enough to make anyone sweat.

After months of planning and fine-tuning, DataYard and Mikesell’s finalized our strategy and partnership at the end of August. In a few separate installments, I’ll be describing the individual goals of the overall redesign – the how, what, and why.

  • Network topology redesign – DataYard completely re-imagined the WAN design, and has deployed a new network to centralize ownership and management of network services. We had to get creative in a few spots, and a description of these challenges will be an interesting read!
  • Active Directory Upgrade and Virtualization – Once the WAN was centralized, we needed to upgrade and migrate internal Active Directory (AD) services up into the DataYard cloud. One less administrative headache for Mikesell’s internal personnel! We’ll discuss the process, benefits, and challenges here in a later post.
  • Exchange Upgrade and Virtualization – After the AD project was completed we’ve now set our sights on the upgrade from Exchange 2010 to Exchange 2016. This upgrade is happening simultaneously with the migration up to the DataYard cloud. The Exchange project will lighten the load on Mikesell’s staff, and the coming description of the objectives and execution should give valuable insight to anyone facing a similar challenge.
  • JDE Deployment – Mikesell’s is moving away from legacy line of business applications on an internal mainframe and towards the JD Edwards ERP solution in the DataYard cloud. This project will undoubtedly have its obstacles, but the resulting streamlining of operations will provide significant benefit and increased efficiency at Mikesell’s for years to come.
  • University of Dayton Project – DataYard is assisting seniors from UD and providing the needed infrastructure for the students’ MIS Capstone project. The development of this new application will result in the increased day-to-day effectiveness of Mikesell’s internal staff, as well as provide invaluable experience to future IT professionals.

I’m looking forward to sharing the details of these projects as DataYard knocks them out, one by one – starting with a description of the network topology redesign and deployment, coming soon.

Mikesell’s is a historic brand with deep roots in Dayton, and we are very excited to begin a long and successful partnership – stay tuned!

Outlook 2010 starting in Safe Mode

If you are experiencing an issue with your Outlook 2010 starting in Safe Mode after running Windows Updates on or after 12/8/2015, here are the steps to resolve this problem.

Uninstall the KB3114409 Outlook 2010 update:

  1. Open Installed Updates by clicking the Start button Picture of the Start button Outlook 2010 fix, clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
  2. Select the update KB3114409 to remove, right click, then click Uninstall. Administrator permission required for Outlook 2010 fix If you’re prompted for an administrator password or confirmation, type the password or provide confirmation. (If you have an issue finding it in the list you can use the search in the top right of the screen)
  3. Restart Computer.
  4. Open Outlook 2010.

If you are asked if you would like to start in Safe Mode, select NO and delete the shortcut you launched Outlook from and add it back.

 

How can I configure Outlook 2013 to work with Connect Mail?

First, you will need to decide if you wish to set this account up as a POP account or an IMAP account, if you are unsure you can see the differences here and use the settings for your chosen account type.

 

Select the File tab

outlook2013_1

Then choose Info

Select Add Account

outlook2013_2

 

Choose Manual setup or additional server types and then Next.

outlook2013_3

 

Choose POP or IMAP and then Next.

outlook2013_4

 

FOR POP3:

You will then need to enter the following information for POP3:

  • Your Name: Your name as you wish it to appear
  • E-mail Address: This is your full email address or Alias
  • Account Type: POP3
  • Incoming mail server: pop3.donet.com
  • Outgoing mail server: smtp.donet.com
  • User Name: the username provided to you with your account information
  • Password: the password provided to you
  • Require logon using Secure Password Authentication (SPA): Should be unchecked

outlook2013_5

 

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

outlook2013_6

 

You will then go to the Advanced tab and enter your server port information

POP3:

  • Server Type: POP
  • Server Address: donet.com
  • Port: 995
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

outlook2013_7

Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

 

For IMAP

You will then need to enter the following information for IMAP:

  • Your Name: Your name as you wish it to appear
  • E-mail Address: This is your full email address
  • Account Type: IMAP
  • Incoming mail server: imap.donet.com
  • Outgoing mail server: smtp.donet.com
  • User Name: the username provided to you with your account information
  • Password: the password provided to you
  • Require logon using Secure Password Authentication (SPA): Should be unchecked

outlook2013_8

 

You will then need to select the More Settings button in the lower right hand corner of the screen

Outgoing Server tab: My Outgoing Server Requires Authentication must be checked, using the option Use same settings as my incoming mail server

outlook2013_6

 

You will then go to the Advanced tab and enter your server port information

IMAP:

  • Server Type: IMAP
  • Server Address: donet.com
  • Port: 993
  • Use the following type of encrypted connection: SSL
  • Authenticate using: Clear Text
  • Logon User Name: Your username
  • Outgoing Server Information
  • Server Address: smtp.donet.com
  • Port: 587
  • Use the following type of encrypted connection: TLS

outlook2013_9

 

Once this is complete you can hit OK, which will return you to the main screen. Hit Next to test the account settings. If the test completes successfully, you can hit next to exit the setup wizard.

If you have any questions please contact DataYard Support.

Holiday servings of spam

“My Inbox has exploded!”

It’s November. Fall is in the air, and so is seasonal marketing. If you think your email Inbox is suddenly a lot busier, it most certainly is not your imagination.

The holiday selling season kicks off just after Halloween and won’t really peak until it’s too late for express delivery to get that package under the tree in time for Christmas. As a general frame of reference, January email volume typically falls over 30% off of December’s campaigns.

That’s great if you’re seeking great sales, free shipping, and early peeks at Black Friday and Cyber Monday goodies.

The festive season, however, comes with side effects. High in that list is the corresponding increase in unwanted email making it into the inbox – Spam.

Spam also rises as the holidays approach. Why? This is truly the million dollar question – actually millions of dollars in potential sales for the spammers’ goods and services. Taking advantage of the surge in email of all kinds, the folks sending unwanted email find it easier to fly under the radar and hit inboxes when traffic across the board is a lot higher. In a nutshell, it’s easier for spam to hide when there’s more email flowing overall. It becomes a smaller percentage of total volume, making it less visible to detection algorithms.

The impact hits both personal email accounts used for eCommerce along with business accounts. If your address has been out and about long enough, you’ll be on a list somewhere both in a business and consumer capacity. A quick online search for “B2B and B2C email lists” returns hundreds of thousands of results.

The numbers back this up. Symantec’s October Intelligence Report is telling: Spam has reached a six month high of 53.5%. Join this with their corollary finding that Crypto-ransomware was up once again during October, setting its own high for 2015.

That’s right. Hiding in all the spam vying for a piece of holiday spending are the nasty buggies–malware intent on doing damage.

What to do? Keep your basic email rules in mind, even when offers sound great!

  • Don’t open email from senders you do not know, and remain skeptical if an email from someone you do know looks odd or uncharacteristic of their messages. Do not click on links or attachments if you are at all uncertain without confirming the source!
  • Don’t click unsubscribe links if you haven’t requested email in the first place. That just confirms a valid address exists.
  • If you’re seeing repeat spam, report it as spam to your ISP. As an ISP ourselves, we work with our customers to adjust spam settings and filters to the best of our ability to keep it contained.
  • Keep your anti-virus and anti-malware detection software current, along with keeping current backups of your data just in case something makes it through! If you are hit by the type of ransomware mentioned above, encrypting and locking all of the data files it can reach, you’ll have to wipe the infected machine(s) and start again from a clean backup.

As always, if you have questions about email or want to talk to us about system security and backups, that’s why we’re here! Give us a call at 937.226.6896 or submit a request online!

 

The Conductor: New Tool to Manage DataYard Services!

conductor_hat
The Conductor

I’m excited to announce that yesterday we pushed out version 1.0 of The Conductor, the web portal we developed to equip customers with the tools to perform basic administrative functions on their DataYard services.

We only have support for Connect Exchange services built into The Conductor today, but that’s what we set out to accomplish with this version. The Conductor allows our customers to do the self-service tasks people expect to be able to do on their own: create mailboxes, delete mailboxes, change passwords, adjust settings, and the like — any time, day or night.

Good security was a huge part of our develop effort for the interface, so users of the The Conductor have to be flagged by their unique email addresses as admins for their particular domains. DataYard customers who already have Connect Exchange and want access to the tools should contact our support staff by phone at 937-226-6896, or email them at [email protected]. We’ll enable your access after confirming your identity as a domain admin.

By the way, Connect Exchange is DataYard’s implementation of our hosted Exchange offering. It’s perfect for organizations who need to share calendars and contacts, or use multiple devices and need to synchronize communications across desktops, laptops, tablets, or phones. The infrastructure for the entire platform is here in Dayton, Ohio, so your important data is “offsite, but not out of sight”. If you’re interested in learning more about this service please contact our sales department. We’d be happy to talk through the details with you.

Modernize Your Email with Connect Exchange

Your Business Demands More.

You’ve suffered under the limitations of basic email service for long enough. DataYard’s newest offering, Connect Exchange, lets you take advantage of the full suite of Microsoft Exchange and Outlook features, without the cost and hassle of buying a server of your own.

It’s time to work differently. It’s time to work smarter. Let DataYard help – talk to us today.

remote access icon Escape the dark age.
Synchronize your email, calendars, and contacts across all of your devices. Get anytime, anywhere access on your PC, laptop, smart phone and tablet – you’ll wonder how you lived without it.
24-7-365 monitoring Always up and running.
Be confident in 24/7 access to email, so no more worrying about an hour of downtime ending a deal. Rest easy with an industry leading 99.999% uptime guarantee.
cloud connectivity icon Freedom to get more done.
Give yourself the freedom to connect with critical information, online and offline, so you can work faster and more efficiently.
customer notification icon Incredible customer service.
DataYard customers love local, responsive customer service! Real people provide real assistance and will help you make a smooth transition!

Monthly plans start at $90 for 10 users.

 

Ready to learn more? Contact us for a consultation.

Our Continued Fight Against Junk Email

If email is the lifeblood to business communications then junk email is the cancer that eats away it.  We know the importance of email to the success of an organization, so as our customers’ and our own mailboxes began to fill with more and more junk email we knew we had to take some new corrective action.  Back in early February we detected roughly 30% of all email that was sent to our customer base as junk email. Over a two week interval we process around 1.2 million messages, detecting roughly 400 thousand messages as junk.  Although 1/3 of email is a pretty high percentage to be detected as junk, it was clearly not high enough.

dy_spam_percent
Early February we detected roughly 30% of all mail as junk email

During the course of February we evaluated new options and ways to improve our junk mail filtering system.  After different tweaks and changes, we were able to increase our sustained junk mail detection to 50% of all email with little, to no, increase in false positives.

dy_spam_percent_updated
Early March we detected roughly 50% of all email as junk email

Although these improvements are great, we know that the war against junk email is never over.  We will continue to hone and tweak our environment to ensure that our customers’ mailboxes stay as clean as possible.

How can I configure Outlook to work with Connect Exchange

Adding a Connect Exchange e-mail account to your Outlook mail client is very simple. All you will need is the username and password provide to you by DataYard staff and these easy to follow steps.

Select the File tab

outlook10Setup1

Then choose Info

And select Add Account at the top

outlook10Setup2

Choose E-mail account and enter the username and password provided to you by DataYard

ExchangeOutlook10

Then selest Next and you will get a popup to allow the server settings for the account

autodiscover allow

Check the Checkbox

Select Allow

You will get another popup to confirm the password to access the server.

Re-enter password and Check the Check box for Remember my credentials

password_autodiscover

Click OK and you should see a screen confirming the successful creation of the account

ExchangeOutlook103