Posted on Apr 14, 2016
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Outlook 2016 IMAP not synching Inbox

Symptoms:

Outlook 2016 is only pulling emails from subfolders. Inbox is empty.

Solution 1:

In Mail, in the Navigation Pane, right-click the top folder for your IMAP account.

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Click IMAP Folders…

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Click Query.

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Click a folder, and then click Unsubscribe.

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Click a folder, and then click Subscribe.

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Click Apply

Click OK

If this solution doesn’t work for you try the following.

Solution 2:

Check if the path to your Inbox is set in your Outlook 2016 settings.
To set the root folder path for your IMAP account:

File-> Account Settings-> Account Settings…

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Double click on your IMAP account.

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Select More Settings…

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Select Advanced Tab

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Option: Root folder path

Setting this to “Inbox” will do the trick.

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Click OK and close all of the opened dialog boxes.

 

 

 

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