Frequently Asked Support Questions

How do I configure my phone to work with Connect Exchange?

Posted on Apr 21, 2013
by DataYard

Configuring your smartphone to receive your DataYard email uses the same settings as you would use to configure any other mail client. The setup varies slightly by device release date,...
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How do I configure my iPad to work with Connect mail?

Posted on Apr 15, 2013
by DataYard

Configuring your iPad to receive your DataYard email uses the same settings as you would use to configure any other mail client. The setup varies slightly by device release date,...
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How can I add an E-Mail address for a new employee?

Posted on Apr 14, 2013
by DataYard

New e-mail accounts can be created for you, as needed by DataYard staff. The following information will be needed to create the account for you: Requested username Alias, if applicable...
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SPLA Licensing Explained

Posted on Jan 21, 2013
by DataYard

SPLA Licensing Explained As Microsoft partner and service provider, DataYard has the ability to provide Microsoft software licenses for our VIP and VDC services through a Service Provider License Agreement...
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What are the Mail Settings for my DataYard Account?

Posted on Oct 29, 2012
by DataYard

What are the Mail Settings for my DataYard Account? How to configure any mail client with your DataYard e-mail. If you are setting up Outlook: Outlook 2013/2016, Outlook 2010 or Outlook 2007 If...
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How can I test my Ethernet Express connection to see if it’s up?

Posted on Oct 29, 2012
by DataYard

How can I test my Ethernet Express connection to see if it’s up? Please, do not reboot any managed devices on site. If you think your service is down or...
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How can I manage my Windows Fusion site using Core FTP?

Posted on Oct 29, 2012
by DataYard

How can I manage my Windows Fusion site using Core FTP? How to install and use coreFTP to manage your Windows Fusion website. Along with IIS 7 Manager and WebMatrix,...
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How can I restore my files from my server or VIP with Ready backup?

Posted on Oct 29, 2012
by DataYard

How can I restore my files from my server or VIP with Ready backup? Restoring files from Ready Backup using the Ready client installed on your server. You will need...
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How can I configure Mozilla Thunderbird to work with Connect Mail?

Posted on Oct 29, 2012
by DataYard

How can I configure Mozilla Thunderbird to work with Connect Mail? How to configure Mozilla Thunderbird to download your DataYard email. First, you will need to decide if you wish...
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